Telecaller

Key Responsibilities:

• Outbound Calls: Make outbound calls to prospective customers to generate leads, follow up on inquiries, and promote products or services.
• Customer Inquiries: Handle incoming calls and respond to customer queries, providing information about products, services, and company policies.
• Lead Generation: Identify potential sales opportunities through cold calling, follow-ups, and database management.
• Sales Promotion: Explain product/service benefits, upsell additional products, and close sales when appropriate.
• Appointment Scheduling: Schedule appointments or product demonstrations for sales teams or field agents.
• Database Management: Maintain and update customer databases, ensuring all contact details, conversations, and interactions are logged accurately.
• Customer Feedback: Collect and document customer feedback to help improve products/services and customer experience.
• Performance Metrics: Meet daily/weekly/monthly targets for calls made, sales generated, and lead conversions.
• Report Generation: Provide regular reports on call volume, sales performance, and customer feedback to supervisors or managers.
• Problem Resolution: Address customer concerns, complaints, and issues professionally, ensuring timely resolution or escalation to the relevant department.
• Compliance: Adhere to company policies, call scripts, and customer privacy regulations (such as GDPR or similar local laws).

Skills and Qualifications:

• Educational Requirements: High School Diploma or equivalent; a degree in Business, Marketing, or related fields is a plus.
• Experience: Prior experience in telecalling, customer service, or sales is desirable but not mandatory.
• Communication Skills: Strong verbal communication skills with a clear, friendly, and professional tone.
• Listening Skills: Ability to listen attentively to customer needs and respond appropriately.
• Sales Skills: Ability to convince, upsell, and cross-sell products or services effectively.
• Patience & Persistence: Ability to handle rejections gracefully and persistently pursue sales goals.
• Computer Proficiency: Basic knowledge of Microsoft Office and CRM tools.
• Multitasking: Ability to handle multiple tasks and calls while maintaining a high level of accuracy and professionalism.
• Team Player: Willingness to work in a team environment and collaborate with colleagues to achieve common goals.

Job Type: Full-time

Pay: ₹8,086.00 - ₹24,542.50 per month

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person