Telecaller

Objective:

The goal is to convert high-intent leads into confirmed orders, build rapport with customers, and offer personalized product assistance. If youre someone who thrives in a target-driven environment and enjoys communicating across languages, this role is for you!

Key Responsibilities:

• Call and follow up with potential customers who have added products to cart but haven't completed their purchase (Abandonment Cart Recovery)
• Build instant trust with customers through a professional and friendly approach
• Explain product features, current offers, payment methods, and delivery timelines clearly
• Understand customer objections or concerns and offer appropriate solutions to convert leads
• Identify upselling or cross-selling opportunities based on customer interest
• Achieve daily, weekly, and monthly sales conversion targets
• Maintain detailed and accurate records of each interaction using CRM tools
• Share regular feedback with marketing and operations to improve the customer journey
• Participate in ongoing meetings to stay updated on product catalogs, sales techniques, and market trends

Requirements:

• Minimum 3 years of hands-on experience in telecalling, inside sales, or direct sales
• Excellent verbal communication and negotiation skills
• Fluency in English, Hindi, and Telugu is mandatory
• Ability to handle sales pressure, objection handling, and closure-focused conversations
• Experience with CRM tools, Excel/Google Sheets, and basic reporting
• Strong listening skills and customer empathy
• Graduation in any discipline is a must.
• Prior experience in E-commerce, D2C, FMCG, or Retail Sales is a plus
• Self-motivated and target-driven attitude
• Flexibility to adjust shifts based on peak hours or campaign needs (if required)