Telecaller Customer Executive

Hiring: Telecaller Customer ExecutiveLocation: Morbi, Gujarat

Are you a motivated and customer-focused individual with a persuasive communication style? Join our dynamic team in Morbi, Gujarat, and play a key role in our customer engagement and sales efforts!

Job Title: Telecaller Customer Executive

• Experience: 1 to 2 Years (Relevant experience in Telecalling, Telesales, or Customer Support is preferred)
• Salary Range: ₹15,000 to ₹25,000 per month (Plus performance-based incentives)
• Employment Type: Full-Time

Key Responsibilities

The Telecaller Customer Executive will be responsible for handling a high volume of customer interactions and contributing to our business growth.

• Outbound Calling: Make outbound calls to potential or existing customers to introduce products/services, generate interest, and qualify leads.
• Inbound Handling: Professionally handle incoming customer inquiries, address concerns, and provide accurate information about the company's offerings.
• Sales & Lead Generation: Follow up on leads and effectively persuade customers to purchase products or services, meeting or exceeding daily and monthly targets.
• Customer Relationship: Build and maintain positive relationships with customers by providing excellent service and resolving complaints in a respectful and timely manner.
• Data Management: Accurately record all call details, customer feedback, and sales activities into the CRM system (Customer Relationship Management) and maintain updated records.
• Reporting: Prepare and submit daily/weekly reports on call metrics, lead status, and sales performance to the team lead.

Required Skills & Qualifications

• Experience: 1-2 years of proven experience in telecalling, telesales, customer service, or a similar role.
• Communication: Exceptional verbal communication skills in Hindi and Gujarati is mandatory. English proficiency is a plus.
• Soft Skills: Strong negotiation, persuasion, and active listening skills. Must be resilient and able to handle customer objections and rejections professionally.
• Education: High school diploma or equivalent qualification (Bachelor's degree preferred).
• Technical: Basic computer proficiency, including experience with MS Excel and familiarity with CRM software/telephone systems.
• Location: Preference will be given to candidates who are local to Morbi or the surrounding Gujarat region.

What We Offer

• Competitive Salary within the ₹15,000 - ₹25,000 range.
• Attractive Performance-Based Incentives.
• A supportive and professional work environment.
• Opportunities for professional growth and training.

Job Types: Full-time, Permanent

Pay: ₹290,000.00 - ₹400,000.00 per year

Work Location: In person