Telecaller Cum Computer Operator

Key Responsibilities: Outbound Calling: Making calls to potential customers to introduce products or services, explain their features and benefits, and generate interest.  Lead Generation: Identifying and qualifying potential customers through various methods like cold calling or following up on marketing campaigns.  Inbound Call Handling: Addressing customer inquiries, resolving complaints, and providing support related to products or services.  Sales and Closing: Persuading customers to make purchases, schedule appointments, or take other desired actions.  Customer Relationship Management: Building and maintaining relationships with customers, following up on leads, and ensuring customer satisfaction.  Record Keeping: Maintaining accurate records of customer interactions, updating CRM systems, and documenting feedback.  Product Knowledge: Staying informed about company offerings, pricing, and updates to effectively communicate with customers.  Skills Required: Excellent Communication Skills: Clear, concise, and persuasive communication is essential for engaging with customers and achieving desired outcomes.  Interpersonal Skills: Building rapport with customers, actively listening to their needs, and handling objections effectively.  Persuasion and Negotiation Skills: Convincing customers to make purchases or take desired actions.  Product Knowledge: Understanding the features, benefits, and pricing of the products or services being offered.  Problem-Solving Skills: Addressing customer complaints and resolving issues effectively.  Time Management: Managing a high volume of calls and prioritizing tasks effectively.  Computer Skills: Basic computer skills, including using CRM systems and other relevant software.