Key Responsibilities: Outbound Calling: Making calls to potential customers to introduce products or services, explain their features and benefits, and generate interest. Lead Generation: Identifying and qualifying potential customers through various methods like cold calling or following up on marketing campaigns. Inbound Call Handling: Addressing customer inquiries, resolving complaints, and providing support related to products or services. Sales and Closing: Persuading customers to make purchases, schedule appointments, or take other desired actions. Customer Relationship Management: Building and maintaining relationships with customers, following up on leads, and ensuring customer satisfaction. Record Keeping: Maintaining accurate records of customer interactions, updating CRM systems, and documenting feedback. Product Knowledge: Staying informed about company offerings, pricing, and updates to effectively communicate with customers. Skills Required: Excellent Communication Skills: Clear, concise, and persuasive communication is essential for engaging with customers and achieving desired outcomes. Interpersonal Skills: Building rapport with customers, actively listening to their needs, and handling objections effectively. Persuasion and Negotiation Skills: Convincing customers to make purchases or take desired actions. Product Knowledge: Understanding the features, benefits, and pricing of the products or services being offered. Problem-Solving Skills: Addressing customer complaints and resolving issues effectively. Time Management: Managing a high volume of calls and prioritizing tasks effectively. Computer Skills: Basic computer skills, including using CRM systems and other relevant software.
Job Summary:An Education Counsellor is responsible for guiding students through academic planning, career choices, and admission processes. They provide personalized counselling to help students understand their strengths, interests, and opportunities for higher education or career paths. The role includes student support, consultation with parents, collaboration with faculty, and staying up-to-date on educational programs and trends. Key Responsibilities:Provide one-on-one and group counselling to students on academic pathways and career options. Assist students in identifying suitable courses, colleges, or universities based on their profiles and preferences. Guide students through the application process including documentation, timelines, and requirements. Conduct aptitude and career assessments (if applicable). Organize seminars, workshops, and orientation programs on career planning and academic development. Stay informed about changes in education systems, visa policies (if applicable), and admission criteria. Maintain accurate student records and counselling reports. Communicate effectively with parents and guardians regarding student progress and plans. Collaborate with academic staff, faculty, and administration for student success. Promote the institution’s programs and courses when working in an admissions-focused role. Requirements:Education & Experience: Bachelor's or Master's degree in Education, Psychology, Counselling, or related field. Proven experience (1–3+ years) in academic or career counselling, admissions, or education consulting. Skills: Excellent interpersonal and communication skills. Strong understanding of academic programs and career planning. Ability to motivate and inspire students. Organizational and record-keeping skills. Familiarity with education systems (domestic or international depending on the institution). Preferred Qualifications:Certification in counselling, career development, or education consultancy. Knowledge of international university admissions (e.g., US, UK, Canada, Australia). Multilingual abilities (if working with diverse student populations). Work Environment & Schedule:Office-based, with occasional weekend events or seminars. May include travel for educational fairs or institutional visits.