Telecaller

Apki Return, a leading tax advisory company, is seeking a motivated and articulate Telecaller to join our dynamic team. In this role, you will play a crucial part in acquiring new clients and promoting our tax advisory services.

Responsibilities -

- Conduct outbound calls to potential clients from assigned leads or cold-calling lists.

- Effectively communicate the benefits of our tax advisory services, tailoring your approach to each client's specific needs and concerns.

- Schedule appointments for consultations with tax advisors.

- Maintain accurate records of calls, including details of conversations and appointment scheduling.

- Provide excellent customer service by addressing inquiries professionally and courteously.

- Follow up with potential clients to confirm appointments and gauge their interest.

- Contribute to a positive and professional work environment.

Qualifications -

- Minimum of 1 year of experience in telecalling or a similar customer service role.

- Excellent communication and interpersonal skills, with the ability to build rapport with clients over the phone.

- Strong listening and comprehension skills to understand client needs and inquiries.

- Clear and confident telephone presence with professional conduct.

- Proficiency in MS Office Suite (Word, Excel, Outlook).

- A basic understanding of tax terminology would be beneficial.

- Ability to work independently while adhering to company guidelines and deadlines.

- Time management skills and the ability to prioritize tasks effectively.

- A positive and results-oriented attitude.