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Tele Sales Executive

Tele Sales Executive

Whitecarrot

3 - 8 years

5 - 10 Lacs

Kolkata Mumbai New Delhi Hyderabad Pune Chennai Bengaluru

Posted:1 day ago| Platform:

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Skills Required

Tele Sales Executive Quality standards Sales Diagnostics Troubleshooting Technical support CRM Data entry functional support Testing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Qualification Criteria

Graduate /PG

Experience

3 + years of experience

Skills

Good Communication, Selling Skills.

Reporting to

Project Manager

Must have

Laptop with Webcam and High-Speed Internet connection

Location

Remote

Responsibilities-

Contact potential or existing patients to inform them about a product or service using scripts

Ask questions to understand customer requirements and close conversions

Enter and update patient information in the database

Go the extra mile to meet conversion quota and facilitate future sales

Keep note of useful information via calls

Coordinating with local lab vendors for booking the medical tests for the users

Build and expand relationship and network with the local labs for effective test booking conversions

Accurately recording details of patient details like address and booking date

Developing and sustaining solid relationships with patients to encourage continued engagement.

Using call scripts shared by the company to drive conversions and respond to patient rejections.

Developing in-depth knowledge of app and program to explain the same to the users

Assist the users in app installation and login process

Provide technical support to users who experience technical difficulties or issues with the app and redirect them to the appropriate channel for troubleshooting.

Encourage and motivate users to use the app regularly and adhere to their health plans, through app notifications

Continually meeting or exceedingly daily and monthly targets with respect to call volume, booking conversions and app installations.

Call prospective or existing patients to explain services and convert leads to users.

Qualify needs, resolve objections, and drive test bookings and app installations.

Update patient records and outcomes in internal databases/CRM systems.

Coordinate and maintain partnerships with diagnostic labs for seamless service.

Provide app onboarding assistance and first-level technical guidance.

Motivate users to remain active in the program via reminders and check-ins.

Achieve individual daily/weekly targets (calls, conversions, installs).

Share feedback with the team to improve scripts, processes, and performance.

Accountability:

Meet/exceed assigned targets for call volume, conversions, and user engagement.

Ensure 100% accuracy in user data entry and follow-up documentation.

Maintain professionalism in tone, language, and user interactions.

Report adverse events or patient issues as per defined protocols.

Adhere to all quality standards, scripts, and process guidelines.

Contribute to upskilling opportunities and cross-functional support when needed.

Demonstrate ownership in resolving user issues end-to-end or escalating appropriately.

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