About TruDoc Healthcare At TruDoc Healthcare, we are revolutionizing patient-centered care by combining clinical expertise with cutting-edge technology. Our 24x7 integrated care model ensures timely, quality healthcare services across geographies. We are expanding our India-based team and seeking passionate professionals committed to making a difference in people s lives through seamless care coordination. Role Overview We are looking for an experienced and empathetic Care Coordinator to join our remote team in India. In this role, you will serve as the first point of contact for patients, facilitating access to healthcare services, coordinating care delivery, and supporting clinical operations to ensure exceptional service outcomes. Key Responsibilities Manage inbound and outbound calls to assess patient needs and facilitate timely care coordination. Collaborate with TruDoc 24x7 physicians to determine appropriate medical interventions and follow-up actions. Schedule appointments and initiate referrals to specialists, emergency departments, urgent care centres, or community resources as required. Coordinate with designated pharmacies to fulfil physician prescriptions and directives. Verify member eligibility and support patient access to appropriate healthcare services. Accurately document all patient interactions, clinical notes, and service activities in internal systems. Participate in regular peer meetings, training programs, and operational discussions. Work collaboratively with clinical and support teams to ensure consistent, high-quality, patient-focused care delivery. Accountabilities Ensure timely, accurate, and empathetic communication between patients, physicians, and healthcare providers. Maintain thorough and up-to-date documentation to support clinical continuity and audit compliance. Meet service delivery turnaround times for follow-ups, referrals, and case closures. Adhere to TruDoc s care protocols, service quality benchmarks, and regulatory requirements. Track and report key metrics, providing actionable insights for program improvement. Foster patient satisfaction through professional, compassionate, and solution-oriented interactions. Handle high call volumes and dynamic scenarios while maintaining exceptional service standards. Take complete ownership of assigned cases, ensuring timely and appropriate closure of care loops in line with clinical guidance. Qualifications Prior experience in healthcare coordination, customer service, or clinical support roles (preferred). Strong verbal and written communication skills in English (other regional languages are a plus). Excellent organizational skills and attention to detail. Ability to multitask and remain calm under pressure. Tech-savvy, with experience in using healthcare or CRM systems. Passion for delivering high-quality, patient-centered care. Why Join Us? Work remotely from anywhere in India. Be part of a purpose-driven, mission-led organization. Gain exposure to global healthcare standards and practices. Collaborate with a supportive and high-performing team. Enjoy opportunities for learning, growth, and career advancement. ","

Your Role As a Telesales Representative , you will play a vital role in driving sales growth by engaging with prospective patients, understanding their needs, and offering personalized healthcare solutions . Your ability to communicate effectively, build trust, and close sales will be key to success in this role. What You ll Do Engage & Convert Leads Proactively reach out to potential patients to introduce TruDoc s healthcare services. Address inquiries, overcome objections, and provide professional guidance. Build Patient Trust & Relationships Listen actively to understand patient needs and recommend suitable healthcare solutions. Ensure a seamless and positive sales experience. Achieve & Exceed Sales Targets Clearly communicate the benefits of TruDoc s services and guide patients through the sales process. Work towards and exceed monthly sales goals. Maintain Accurate Records Update CRM & EMR systems (e.g., Zoho) with all patient interactions and sales activities. Ensure proper documentation to track leads and conversions. Stay Informed & Collaborate Keep up with industry trends and competitor offerings. Work closely with team members to enhance overall telesales strategies. What We re Looking For Experience in telesales, telemarketing, or customer service (preferred). Familiarity with CRM systems & call center technology. Strong communication & sales skills ability to engage, persuade & close deals. Resilience & adaptability handle objections and maintain a positive attitude. Fluent Arabic & intermediate English essential for the target market. Flexibility to work shifts, including evenings & weekends.

Qualification Criteria BSc in Nutrition, life sciences graduate/PG in life science/ Psychology/Sociology/Mental Health Sciences/Science Graduate Experience 2-4 yrs minimum Skills Good communication, listening, counseling skills problem-solving skill, behavior therapist Reporting to TL Health Coach Language Preference Telugu/Bengali/Marathi along with English and Hindi Location Remote Responsibilities Stay current and best in class on chronic disease (education and management to leverage proven digital therapeutics technique to enhance program engagement and outcomes Provide product related counseling via outbound calls and chats to users of patients as per project therapy brief within the aligned quality framework Successful baseline counseling and retaining a user on the program Information capturing, reporting and management basis client requirement Patient query handling using the therapy brief guiding material Work closely with the Team Leaders clinical, operations by sharing user insights/ challenges/ needs to aid in developing improved care protocols and briefs Share user experience and handling best practices within the team Over a period of time develop various behavior therapy understanding and utilizing them in the counseling approach for users. Keep the Counseling Database updated and constantly improving as per the program requirements, ensuring user interactions are improved week on week with required program metrics. Update relevant documentation to reflect user interactions and daily tasks on a real time basis as per the tasks assigned. Episodically there will be certain functions in addition to the ones mentioned above that need to be performed. This is in line with the companys intention of providing adequate upskilling opportunities to the team members, enhanced learning and working cohesively across functions in addition to ensuring that there is enough back-up planning in case certain team members are not available and critical functions need to be carried out. Depending upon team members aptitude, availability, team KPIs and performance these situations may arise and need to be taken care of in case of required user scenarios. Adverse Event reporting as a part of Pharmacovigilance protocols as per the program as and when required to ensure all product related complaints, queries and challenges are highlighted in a timely manner and reported in the provided formats so that it aids in improving the product adherence. ","

Qualification Criteria Graduate /PG Experience 3 + years of experience Skills Good Communication, Selling Skills. Reporting to Project Manager Must have Laptop with Webcam and High-Speed Internet connection Location Remote Responsibilities- Contact potential or existing patients to inform them about a product or service using scripts Ask questions to understand customer requirements and close conversions Enter and update patient information in the database Go the extra mile to meet conversion quota and facilitate future sales Keep note of useful information via calls Coordinating with local lab vendors for booking the medical tests for the users Build and expand relationship and network with the local labs for effective test booking conversions Accurately recording details of patient details like address and booking date Developing and sustaining solid relationships with patients to encourage continued engagement. Using call scripts shared by the company to drive conversions and respond to patient rejections. Developing in-depth knowledge of app and program to explain the same to the users Assist the users in app installation and login process Provide technical support to users who experience technical difficulties or issues with the app and redirect them to the appropriate channel for troubleshooting. Encourage and motivate users to use the app regularly and adhere to their health plans, through app notifications Continually meeting or exceedingly daily and monthly targets with respect to call volume, booking conversions and app installations. Call prospective or existing patients to explain services and convert leads to users. Qualify needs, resolve objections, and drive test bookings and app installations. Update patient records and outcomes in internal databases/CRM systems. Coordinate and maintain partnerships with diagnostic labs for seamless service. Provide app onboarding assistance and first-level technical guidance. Motivate users to remain active in the program via reminders and check-ins. Achieve individual daily/weekly targets (calls, conversions, installs). Share feedback with the team to improve scripts, processes, and performance. Accountability: Meet/exceed assigned targets for call volume, conversions, and user engagement. Ensure 100% accuracy in user data entry and follow-up documentation. Maintain professionalism in tone, language, and user interactions. Report adverse events or patient issues as per defined protocols. Adhere to all quality standards, scripts, and process guidelines. Contribute to upskilling opportunities and cross-functional support when needed. Demonstrate ownership in resolving user issues end-to-end or escalating appropriately. ","

Location: Mumbai, Hyderabad, Kolkata Department: Business Operations Type: Full-time - Consulting (In Office) Responsibilities Ensure active presence at assigned clinics as per the weekly schedule. Engage directly with patients by utilizing a kiosk, leverage effective communication to engage and assist patients in completing their health assessments. Collect and enter patient health information into the mobile app with their consent. Generate and provide patients with a health report to take to their doctor consultations. Effectively communicate and explain the nutrition program to patients in a clear, approachable manner. Work with focus on helping patients but without influencing product prescriptions. Lead positive relationships with assigned clinic staff. Education: Bachelor s degree or diploma in any of the following disciplines: Nutrition or Dietetics Relevant health or wellness certifications are an advantage. Experience Required: 2 to 3 years of experience in healthcare, wellness, or nutrition-related fields. Prior experience in patient-facing roles or clinic settings is preferred. Skills: Strong Communication Skills: Ability to explain complex information in a simple and engaging manner to patients. Interpersonal Skills: Comfortable interacting with patients, doctors, and clinic staff in a professional and approachable manner. Attention to Detail: Accurate data entry and the ability to follow health assessment protocols carefully. Stakeholder Management: Capability of engaging and managing key stakeholders (including clinic staff and doctors), maintaining positive, professional relationships to ensure smooth clinic operations and patient care. ","

Location: Mumbai, Hyderabad, Kolkata Department: Business Operations Type: Full-time Consulting (In Office) Responsibilities: Oversee a team of Field Health Coaches and ensure they are present, active, and effective at their assigned clinics. Visit clinics regularly to check on operations, guide the team, and observe how the program is being delivered. Train and coach team members on how to engage with patients, use the app correctly, and follow program protocols. Track daily performance metrics such as clinic attendance, number of patients engaged, data quality, and report submissions. Address any issues or roadblocks faced by coaches on the ground whether related to clinics, technology, or workflow. Build and maintain strong relationships with doctors and clinic staff to ensure long-term support for the program. Make sure team members follow clinic schedules, use the tools properly, and communicate clearly with patients. Support regular performance reviews and help plan training refreshers or corrective actions when needed. Education: Bachelor s degree in Life Sciences, Nutrition, Pharmacy, Nursing, Healthcare, or any related field. Experience Required: 2 4 years of experience in a field operation, team handling, or health program role. Previous exposure to working with healthcare professionals, clinic operations, or wellness programs is helpful. Experience managing field teams or supervising in-person engagement activities is a plus. Skills: Strong people and team management skills Good communication and interpersonal abilities Comfortable with field travel and daily clinic visits Practical problem-solving approach Ability to coach and guide teams effectively Confident using mobile apps and basic digital tools Organized, dependable, and responsive ","

Location: Mumbai, Kolkata, Hyderabad (Hybrid) Department: Business Operations Type: Full-time Responsibilities: Manage Field Supervisors and Health Coaches across cities, ensuring structured execution, clinic presence, and patient onboarding. Track daily attendance, patient interactions, Product sampling, kiosk performance, and report deviations. Review dashboards for enrollment, engagement, and repurchase trends. Ensure data accuracy and fix operational gaps. Liaise with internal tech, admin, content, and CRM teams to resolve issues and align workflows. Address on-ground issues from field teams or clinics with quick, actionable solutions. Drive periodic reviews, 1-on-1s, and refresher trainings to upskill Health Coaches and Field Executives. Serve as operational lead with external stakeholders doctors, clinic staff, and program brand team Share progress updates, risk alerts, and success stories with leadership and key partners on a regular cadence. Conduct regular clinic visits and shadow calls to gather firsthand insights and drive quality. Identify bottlenecks and propose operational enhancements for scale and sustainability. Ensure timely recruitment, training, and deployment of new team members across regions. Connect with all stakeholders internal teams, external vendors, client partners and manage alignment. Attend weekly cadences and scheduled check-ins; ensure relevant reports are prepared, submitted, and reviewed in Time Education: Education: Bachelors in Life Sciences, Pharmacy, Nutrition, Public Health, Nursing, or any allied healthcare field. Experience: 2 4 years of experience in a field operation, team handling, or health program role. Previous exposure to working with healthcare professionals, clinic operations, or wellness programs is helpful. Experience managing field teams or supervising in-person engagement activities is a plus. Skills: Strong leadership and communication skills. Hands-on with dashboards, trackers, and performance data. Fluency in English and regional languages (preferred). Willingness to travel as needed. ","