Posted:3 months ago|
Platform:
Work from Office
Full Time
Overview:
Responsible for outbound sales calls, improving loan funnel conversions, ensuring process adherence, and maintaining high customer satisfaction in
the lending vertical. Key Responsibilities:
1. Outbound Sales Calling (30%) - Make daily calls with a 70% connect
rate, follow up on disbursals, KYC, and documents, and assist
borrowers with Quick Eligibility Checks (QECs).
2. Funnel Improvement (50%) - Drive Counselling to QEC and Docs
pending to submit conversions while ensuring smooth movement
across funnel stages.
3. Process & Quality Adherence (10%) - Maintain 90% adherence to
telesales quality standards with an effective sales pitch and
compliance adherence.
4. Customer Satisfaction (CSAT) (10%) - Achieve a CSAT score of 4.5
(90%) through positive borrower interactions and survey feedback.
CarePal Money
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