Job
Description
1. Making outbound calls: Tele callers often make outbound calls to potential customers or clients. They may need to follow a script or engage in a conversation to promote products or services, generate leads, or conduct surveys. 2. Handling inbound calls: Tele callers also handle incoming calls from customers or clients. They may provide information, address inquiries or complaints, offer assistance, or direct calls to the appropriate department or individual. 3. Customer service: Telecallers may be responsible for providing excellent customer service, ensuring customer satisfaction, and resolving any issues or concerns raised during the calls. 4. Data entry and documentation: Telecallers often need to maintain accurate records of calls, customer interactions, and outcomes. This involves entering data into a computer system, updating customer profiles, and generating reports as required. 5. Achieving targets: In many telecaller roles, there are specific targets or goals to be achieved, such as making a certain number of calls per day, generating a certain number of leads, or meeting sales quotas. Telecallers may be expected to work towards achieving these targets. Required work experience, skills, or education for a telecaller job can vary depending on the employer and the nature of the role. In general, here are some common requirements: 1. Education: A high school diploma or equivalent is typically the minimum educational requirement for a telecaller job. However, some employers may prefer candidates with higher education, such as an associate's or bachelor's degree. 2. Communication skills: Excellent verbal communication skills are essential for telecallers. They should be able to articulate themselves clearly, listen attentively, and adapt their communication style to different individuals or situations. 3. Phone etiquette: Telecallers should have good phone etiquette and a professional demeanor. This includes speaking politely and respectfully, maintaining a positive tone, and being patient and empathetic with callers. 4. Sales or customer service experience: Prior experience in sales or customer service can be beneficial for telecaller roles, particularly those involving sales calls or handling customer inquiries. Familiarity with sales techniques, product knowledge, and customer relationship management (CRM) systems can be advantageous. 5. Time management and multitasking: Telecallers often handle multiple calls and tasks simultaneously. They should be able to manage their time effectively, prioritize tasks, and handle high call volumes efficiently. 6. Computer proficiency: Basic computer skills are usually required, including familiarity with word processing software, email, and data entry. Some organizations may use specific call center software or CRM systems, so familiarity with such tools may be an advantage. Job Types: Full-time, Part-time, Permanent, Fresher, Contractual / Temporary, Freelance Contract length: 6 months Pay: ₹10,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Leave encashment Work from home Schedule: Day shift Evening shift Monday to Friday Morning shift Night shift Rotational shift Supplemental Pay: Commission pay Performance bonus Quarterly bonus Yearly bonus Ability to commute/relocate: Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (Required) Education: Higher Secondary(12th Pass) (Preferred) Experience: total work: 1 year (Preferred) Sales: 1 year (Preferred) Language: Hindi (Preferred) English (Preferred)
