Tele Counselor

Ultimate HR Solutions

0 years

1 - 3 Lacs

ahmedabad

Posted:1 day ago| Platform: GlassDoor logo

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Skills Required

support empathy assessment service psychology communication

Work Mode

On-site

Job Type

Full Time

Job Description

Key responsibilities

Client interaction: Conduct inbound and outbound calls to provide information, advice, and support, handling inquiries and concerns with empathy and confidentiality.
Assessment and planning: Assess client needs and goals to develop personalized action plans and help them navigate available resources.
Record keeping: Maintain detailed and accurate records of client interactions and information.
Follow-up: Follow up with clients to ensure satisfaction and track progress.
Collaboration: Work with other counselors, sales teams, or admissions teams to enhance service quality and achieve goals.
Target achievement: Meet and exceed targets for enrollments, sales, or other performance metrics.
Staying informed: Keep updated on industry trends, best practices, and program offerings.

Qualifications and skills

Education: A high school diploma is often the minimum, but some positions may require a bachelor's degree in a related field like psychology or counseling.
Experience: Experience in telecalling, telesales, customer service, or counseling is often preferred.
Communication: Excellent verbal and written communication skills, with strong interpersonal and persuasive abilities.
Other skills: Active listening, problem-solving, organizational abilities, and professionalism are also crucial.

Job Type: Full-time

Pay: ₹10,000.00 - ₹25,000.00 per month

Work Location: In person

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