Tele Consultant

Job Description

The Tele-Consultant plays a crucial role in connecting with potential patients, understanding their healthcare needs, and scheduling appointments at our clinic. This position requires excellent communication skills, a patient-centered approach, and the ability to drive appointment bookings effectively. Key Responsibilities: ● Patient Consultation: Engage in consultative conversations to understand patients' healthcare requirements, concerns, and preferences. ● Appointment Scheduling: Schedule appointments for potential patients, ensuring an efficient use of clinic resources and provider availability. ● Clinic Services: Provide information about the clinic's services, healthcare providers, and procedures to address patient inquiries. ● Appointment Follow-Up: Conduct follow-up calls to ensure patients attend their scheduled appointments and address any questions or concerns. ● Appointment Reminders: Send appointment reminders to confirmed patients to reduce no-show rates. ● Database Management: Maintain accurate and up-to-date records of potential patients, appointments, and interactions in the clinic's CRM system. ● Performance Targets: Achieve and exceed performance targets related to appointment booking and patient engagement. ● Patient Feedback: Gather feedback and suggestions from potential patients to improve appointment booking processes and services. ● Training and Development: Participate in ongoing training and development to stay updated on clinic services and communication techniques. Job Types: Full-time, Permanent Pay: ₹180,000.00 - ₹240,000.00 per year Schedule: Day shift Location: Ghatkopar, Mumbai, Maharashtra (Required) Work Location: In person