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Tele Collection Caller

Tele Collection Caller

Incred

0 - 5 years

1 - 3 Lacs

Thane Navi Mumbai Mumbai (All Areas)

Posted:1 month ago| Platform:

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Skills Required

Telecalling Calling Collections Debt Recovery Tele Collection

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities: Make outbound calls to customers with overdue personal, business, or consumer loans. Coordinate customers about their pending EMIs and payment due dates. Maintain a polite and professional attitude while handling customer queries. Record call details and payment commitments accurately in the system. Escalate unresolved issues to the senior team as needed. Achieve daily/weekly/monthly collection targets. Provide regular updates and feedback to the team lead. Follow company policies and comply with all regulatory requirements. Key Requirements: HSC or Graduate in any stream. 0-2 years of experience in telecalling, customer service, or collections preferred. Excellent verbal communication skills in English and [other local/regional languages]. Basic computer skills (MS Office, CRM systems). Strong listening, negotiation, and persuasion skills. Preferred Skills: Fluency in multiple languages (e.g., Hindi, English, Tamil, Telugu, etc.). Prior experience in BPO, financial services, or recovery processes is a plus.

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Tele Collection Caller