Tele Calling Executive

Key responsibilities

• Inbound and outbound calls: Manage a large volume of calls to and from patients and potential customers.
• Appointment management: Schedule, reschedule, and confirm patient appointments using the hospital's system. Some telecallers may manually remind patients of appointments if the automated system fails.
• Patient information: Provide accurate information regarding hospital services, procedures, packages, and health check-ups.
• Customer service: Address patient inquiries, resolve issues, and handle complaints with a patient and empathetic approach.
• Records management: Accurately record patient interactions, update patient details, and maintain an organized database of customer information.
• Follow-ups: Conduct follow-up calls with patients to confirm appointments, check on their health progress, or address any unresolved issues.
• Coordination: Collaborate with different hospital departments and medical staff to ensure a smooth flow of patient care and address complex needs.
• Confidentiality: Maintain the confidentiality of all patient information and comply with healthcare privacy regulations like HIPAA.

Qualifications and skills

• Educational background: A high school diploma or equivalent is often required. Additional education or certifications in healthcare, administration, or customer service can be a plus.
• Prior experience: Experience in a telecalling, call center, or customer service role, preferably within the healthcare or hospital industry, is often preferred.
• Communication: Excellent verbal and written communication skills are essential for clear and professional interaction with patients.
• Interpersonal skills: The role requires strong interpersonal skills, a professional attitude, and the ability to listen actively and empathetically to patients' concerns.
• Computer literacy: Proficiency in basic computer applications and experience with Customer Relationship Management (CRM) software or hospital information systems are necessary for data entry and record-keeping.
• Problem-solving: The ability to resolve customer concerns and handle pressure calmly is an important skill for this role.
• Multitasking: Telecallers must be able to handle a high volume of calls efficiently while performing other administrative tasks.

Job Types: Full-time, Permanent

Pay: From ₹16,000.00 per month

Benefits:

• Provident Fund

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person