CSSD technician Required Diploma in CSSD technician Qualification required Experience candidate preferred Job Type: Full-time Pay: Up to ₹20,000.00 per month Benefits: Life insurance Provident Fund Schedule: Evening shift Morning shift Night shift Work Location: In person
CSSD technician Required Diploma in CSSD technician Qualification required Experience candidate preferred Job Type: Full-time Pay: Up to ₹20,000.00 per month Benefits: Life insurance Provident Fund Schedule: Evening shift Morning shift Night shift Work Location: In person
As a CSSD technician, you will be responsible for ensuring the proper sterilization and distribution of medical supplies and equipment. A Diploma in CSSD technician qualification is required for this position. Prior experience in a similar role is preferred. This is a full-time position that involves working in different shifts including morning, evening, and night shifts. The work location is on-site. In addition to a competitive salary, this position offers benefits such as life insurance and provident fund. If you are detail-oriented, have the necessary qualifications, and are looking to work in a dynamic healthcare environment, we encourage you to apply for this opportunity.,
Key responsibilities Inbound and outbound calls: Manage a large volume of calls to and from patients and potential customers. Appointment management: Schedule, reschedule, and confirm patient appointments using the hospital's system. Some telecallers may manually remind patients of appointments if the automated system fails. Patient information: Provide accurate information regarding hospital services, procedures, packages, and health check-ups. Customer service: Address patient inquiries, resolve issues, and handle complaints with a patient and empathetic approach. Records management: Accurately record patient interactions, update patient details, and maintain an organized database of customer information. Follow-ups: Conduct follow-up calls with patients to confirm appointments, check on their health progress, or address any unresolved issues. Coordination: Collaborate with different hospital departments and medical staff to ensure a smooth flow of patient care and address complex needs. Confidentiality: Maintain the confidentiality of all patient information and comply with healthcare privacy regulations like HIPAA. Qualifications and skills Educational background: A high school diploma or equivalent is often required. Additional education or certifications in healthcare, administration, or customer service can be a plus. Prior experience: Experience in a telecalling, call center, or customer service role, preferably within the healthcare or hospital industry, is often preferred. Communication: Excellent verbal and written communication skills are essential for clear and professional interaction with patients. Interpersonal skills: The role requires strong interpersonal skills, a professional attitude, and the ability to listen actively and empathetically to patients' concerns. Computer literacy: Proficiency in basic computer applications and experience with Customer Relationship Management (CRM) software or hospital information systems are necessary for data entry and record-keeping. Problem-solving: The ability to resolve customer concerns and handle pressure calmly is an important skill for this role. Multitasking: Telecallers must be able to handle a high volume of calls efficiently while performing other administrative tasks. Job Types: Full-time, Permanent Pay: From ₹16,000.00 per month Benefits: Provident Fund Language: Hindi (Preferred) English (Preferred) Work Location: In person
Strategic and operational management Develop and implement strategies to meet the business unit's financial and operational targets. Oversee daily operations to ensure efficient workflow, adherence to standard procedures, and quality standards. Analyze performance data and key performance indicators (KPIs) to identify opportunities for improvement and make data-driven decisions. Create and manage the unit's budget, controlling expenditures and optimizing resource allocation. Team leadership and development Lead, mentor, and motivate a team to foster a high-performance culture. Conduct performance reviews, provide constructive feedback, and identify training and development needs for staff. Oversee the hiring, training, and supervision of new employees within the unit. Promote teamwork and a positive, inclusive work environment. Compliance and quality assurance Ensure the unit's operations comply with all company policies, procedures, and industry regulations. Address and resolve customer or client issues and complaints. Ensure that the unit consistently delivers a high standard of service or production. Interdepartmental collaboration Serve as the main point of contact between the unit and senior management. Collaborate with other departments to facilitate coordination and ensure cross-functional alignment with company goals. Common unit head qualifications Education A bachelor's degree in a field relevant to the unit, such as business administration, finance, or operations management. In some fields, such as healthcare, a master's degree or specific licensure is often required or preferred. Experience Proven experience in a managerial or leadership role, preferably within the same industry. Experience leading and motivating teams, and a proven track record of achieving business objectives. Skills Strong leadership abilities: To inspire and guide a diverse team towards common goals. Strategic thinking: To develop and implement plans that support organizational objectives. Analytical skills: To interpret performance data and make informed, data-driven decisions. Communication skills: Excellent written and verbal communication for effective interaction with staff, management, and other stakeholders. Problem-solving: A proactive approach to identifying and solving operational challenges. Financial acumen: To manage budgets, analyze financial data, and optimize performance. Job Types: Full-time, Permanent Pay: From ₹100,000.00 per month Benefits: Cell phone reimbursement Provident Fund Work Location: In person
Key responsibilities Inbound and outbound calls: Manage a large volume of calls to and from patients and potential customers. Appointment management: Schedule, reschedule, and confirm patient appointments using the hospital's system. Some telecallers may manually remind patients of appointments if the automated system fails. Patient information: Provide accurate information regarding hospital services, procedures, packages, and health check-ups. Customer service: Address patient inquiries, resolve issues, and handle complaints with a patient and empathetic approach. Records management: Accurately record patient interactions, update patient details, and maintain an organized database of customer information. Follow-ups: Conduct follow-up calls with patients to confirm appointments, check on their health progress, or address any unresolved issues. Coordination: Collaborate with different hospital departments and medical staff to ensure a smooth flow of patient care and address complex needs. Confidentiality: Maintain the confidentiality of all patient information and comply with healthcare privacy regulations like HIPAA. Qualifications and skills Educational background: A high school diploma or equivalent is often required. Additional education or certifications in healthcare, administration, or customer service can be a plus. Prior experience: Experience in a telecalling, call center, or customer service role, preferably within the healthcare or hospital industry, is often preferred. Communication: Excellent verbal and written communication skills are essential for clear and professional interaction with patients. Interpersonal skills: The role requires strong interpersonal skills, a professional attitude, and the ability to listen actively and empathetically to patients' concerns. Computer literacy: Proficiency in basic computer applications and experience with Customer Relationship Management (CRM) software or hospital information systems are necessary for data entry and record-keeping. Problem-solving: The ability to resolve customer concerns and handle pressure calmly is an important skill for this role. Multitasking: Telecallers must be able to handle a high volume of calls efficiently while performing other administrative tasks. Job Types: Full-time, Permanent Pay: From ₹16,000.00 per month Benefits: Provident Fund Language: Hindi (Preferred) English (Preferred) Work Location: In person