Tele Calling Executive

Job Description: Telecalling Executive – Payment Follow-up (Publishing Company)

Position: Telecalling Executive – Payment Reminder
Department: Sales Support
Industry: Publishing
Location: Greater Noida
Employment Type: Full-time

Role Overview

We are seeking a responsible and proactive Telecalling Executive to handle payment reminders and follow-ups for clients in our publishing business. The role involves coordinating with schools, distributors, vendors, and clients to ensure timely collection of outstanding payments and maintaining accurate records.

Key Responsibilities

• Make outbound calls to clients for payment reminders and follow-up on outstanding dues.
• Share invoice details, payment links, account numbers, and resolve basic payment-related queries.
• Track overdue accounts and maintain an updated follow-up sheet.
• Coordinate with the Accounts and Sales teams for collection status.
• Send emails/WhatsApp reminders for pending payments when needed.
• Maintain professional communication and build positive client relations.
• Escalate delayed or disputed payments to the accounts team.
• Update CRM or Excel sheets with daily call reports and payment status.
• Ensure timely follow-ups until payment closure.

Required Skills

• Excellent communication and polite telephone etiquette.
• Strong follow-up and persuasion skills without being aggressive.
• Basic understanding of billing, invoices, and payment terms.
• Good command over MS Excel and record keeping.
• Ability to handle customer queries and maintain professionalism.
• Time management and ability to work independently.

Qualifications

• Minimum 12th Pass / Graduate (Preferred).
• Experience in telecalling, payment follow-up, or customer service is an added advantage.
• Familiarity with publishing industry workflow is a plus.

Salary & Benefits

• Competitive salary + monthly incentives for achieving collection targets.
• Professional and friendly work environment.
• Growth opportunities in accounts or sales coordination.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Work Location: In person