Tele Calling Executive (Female)

Key Responsibilities

• Customer Engagement:Make outbound calls to introduce products/services and inbound calls to address customer inquiries, concerns, and complaints.
• Lead Generation:Identify and qualify leads from various sources, conduct follow-ups, and book appointments for the sales team.
• Sales & Persuasion:Promote products and services, explain features and benefits, and persuade customers to make purchases or sign up for services.
• Customer Service:Provide information about products and services, resolve issues, and maintain customer satisfaction.
• Record Keeping:Accurately document all customer interactions, update the CRM system, and maintain customer databases.
• Reporting:Provide regular updates and reports to management on sales performance, leads, and customer feedback.
• Collaboration:Work with sales, marketing, and other departments to align strategies and achieve business goals.

Required Skills & Qualifications

• Communication: Exceptional oral and written communication skills, with a strong command of the local language.
• Interpersonal Skills: Strong ability to build rapport, listen actively, and empathize with customers.
• Problem-Solving: Excellent ability to resolve customer complaints and issues effectively.
• Technical Skills: Proficiency in using CRM software and basic computer applications.
• Sales Acumen: Good negotiation skills and the ability to achieve sales targets.
• Organizational Skills: Good time management, attention to detail, and the ability to handle multiple tasks.
• Education: High school diploma or equivalent is a minimum requirement; a bachelor's degree is a plus.

Key Differentiators

• Proactive Outreach:Initiating contact with potential clients through cold calls to generate new business.
• Customer-Centric Approach:Tailoring communication style to meet the specific needs and preferences of different customers.
• Data-Driven Insights:Gathering and relaying valuable information from customer interactions to improve products and user experience.

Job Types: Permanent, Fresher

Pay: ₹11,000.00 - ₹18,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Paid sick time

Ability to commute/relocate:

• Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Required)

Language:

• Hindi (Preferred)
• English (Required)

Location:

• Zirakpur, Punjab (Required)

Work Location: In person