Tele Caller – Operations & Client Coordination

Industrial Security & Intelligence (India) Pvt Ltd is a leading security and manpower services provider based in Chennai, serving reputed clients with disciplined manpower, reliable operations, and strong compliance. The company is looking for a Tele Caller – Operations & Client Coordination to strengthen its client servicing, recruitment support, and back‑office operations.

Job responsibilities

• Coordinate with field officers and site supervisors over phone and WhatsApp to collect timesheets, share invoices and statutory documents, and obtain invoice acknowledgments.
• Call guarding and housekeeping personnel for recruitment, interview scheduling, joining follow‑up, and deployment to client sites as per manpower requirements.
• Ensure timesheets and attendance are accurate; follow up for corrections before invoice preparation.
• Send invoices to clients (email / WhatsApp / hard copy), track delivery, and secure acknowledgments.
• Call clients to confirm invoice details, clarify basic queries, and record their feedback or service issues.
• Discuss and record payment commitments and due dates with clients; follow up on pending payments and update trackers.
• Track client tickets/complaints and coordinate with operations for timely resolution, keeping the client informed.
• Maintain Excel‑based trackers for timesheets, invoices, acknowledgments, recruitment status, feedback, and payment status.

Candidate profile

• Minimum qualification: 12th Pass.
• Experience: 0–2 years in tele‑calling/customer service/operations coordination.
• Language:
• Tamil – mandatory.
• English – preference for candidates who can communicate confidently with clients.
• Good telephone etiquette, clear communication, and client‑handling skills.
• Basic knowledge of Excel and comfort with WhatsApp and email.
• Strong follow‑up habits, ownership, and willingness to coordinate with both clients, internal teams, and field staff.

Salary & benefits

• CTC starting from Rs. 1.5 lakhs per annum, higher salary based on current emoluments and relevant experience.
• Opportunity to learn operations, billing, recruitment, and client relationship management in a growing security services organization.

Job Type: Full-time

Pay: ₹120,000.00 - ₹150,000.00 per year

Work Location: In person