Job
Description
Telecaller Food & Retail Wing Client Connector | Demo Setter | Visual Impact Starter You are Not Just a Caller. You are the Voice That Brings Brands to Life. This is not a script-reading job. This is a high-trust communication role. As a Telecaller in Arham’s Food & Retail Wing, you are the first contact for entrepreneurs, franchise managers, and store owners — the people who shape what India sees on its high streets, in its malls, and across its digital storefronts. You’ll call warm leads, explain how Arham can upgrade their visual presence, and book high-quality demos for signage, LED, CMS, or design services. Your clarity, tone, and follow-up rhythm will decide whether a lead becomes a deal — or disappears. What’s in it for You? Speak directly to brand owners, founders, and store managers across India Learn how to pitch signage, LED walls, and CMS tools to retail and F&B clients Understand how to map client needs, qualify interest, and build trust over voice Grow toward Inside Sales, Client Success, or Regional Outreach roles Become the consistent, clear voice behind Arham’s visual sales machine Your Core Responsibilities: Zone 1: Lead Calling & Retail Pitching Call warm leads shared by Research, Ads, or Referral partners Speak in a sharp, friendly tone tailored for F&B founders, showroom owners, franchise managers Customize your pitch based on outlet type: QSR, caf, salon, supermarket, etc. Explain Arham’s offerings in signage, digital menus, LED storefronts, CMS, and Creative Studio Secure demo slots aligned with the store’s timing and pod availability Zone 2: WhatsApp & Inbound Lead Handling Respond promptly to WhatsApp, Instagram inquiry leads, or website form submissions Send relevant brochures, video samples, and past installation photos Guide conversations from “interested” to “demo booked” Clarify offering bundles when leads ask — signage + CMS, LED + Creative, etc. Zone 3: Demo Coordination & Client Warmth Confirm scheduled demos and send reminders via WhatsApp or calls Notify the pod of any changes — owner availability, address, reschedule request Share pre-demo context with BDM/Executive — outlet type, brand aesthetic, previous setups Maintain clear transitions: no surprise demos, no confusion for clients Zone 4: CRM Updates & Tagging Update lead stage immediately: Demo Booked / Not Interested / On Hold / Repeat Follow-Up Add remarks: “Owner busy till Friday”, “Wants LED quote only”, “Interior in progress” Tag by type: Caf / Salon / Fashion Retail / Chain / Single Store Keep daily status hygiene — your CRM record should speak for you Zone 5: Follow-Up Discipline Execute 3-day, 7-day, and 14-day follow-up cycles — don’t let warm leads go cold Use WhatsApp tactfully — friendly nudges, not spam Call back at promised times — “Call after 5 PM”, “Connect next week after launch” Revisit older leads monthly — sometimes stores upgrade later Flag silent leads for review if unresponsive after 3+ nudges Zone 6: Voice Quality & Communication Etiquette Speak with clarity and pace — no rushing, no over-talking Adjust your language based on who you’re speaking to — founders vs. store staff Use clean, typo-free WhatsApp messages — with proper visual links if needed Be solution-first in tone — help them understand what we can do Be someone they trust enough to say, “Yes, I’ll book a demo” Zone 7: Pod Support & Internal Communication Sync with STL and BDM daily to share demo status and blockers Help Interns clean CRM tags and update notes from calls Attend weekly huddles — share pitch feedback, common objections, and market updates Stay active on Discord and WhatsApp — respond fast, update accurately Escalate only after trying to solve basic issues independently Zone 8: Ownership, Energy & Growth Focus Hit your daily call + demo target without reminders Treat each voice interaction like it’s a brand moment — because it is Know that your role determines how full your wing’s pipeline stays Seek feedback on scripts, voice tone, and lead quality — and improve weekly Own your vertical — cafes, salons, QSRs — and be the voice that closes gaps Zone 9: Client Understanding & Market Awareness Understand the business model of a salon vs. a QSR vs. a franchise Know what matters to small business owners: visibility, cost, walk-ins, trust Don’t over-promise — set clear expectations Offer clarity, relevance, and a reason to say yes Think like a mini-brand consultant, not a cold caller Requirements Fluent in English and Kannada (mandatory); Malayalam, Tamil, Telugu or Hindi is a plus 0–2 years of experience in telesales, inside sales, or client coordination Strong phone communication and follow-up skills Experience with CRM tools, WhatsApp Business, and Google Sheets Must be Bangalore-based and available for full-time in-office work Traits We Value Voice clarity and tone discipline Retail-aware communication — knows how to talk to fast-paced founders Punctual, polite, and persistent Process-driven — handles follow-ups and tagging like a pro Ambitious and hungry to grow beyond the phone into larger roles Compensation & Work Timings Salary: 18,000 – 20,000 per month Benefits: ESIC + PF after 3 months probation Workdays: Monday to Saturday (10:00 am to 6:00 pm). Job Site: On-Site
