Posted:1 month ago|
Platform:
On-site
Full Time
### *Telecaller Job Role & Responsibilities*
*1. Core Purpose*
A Telecaller is responsible for handling outbound and inbound calls to generate sales, provide customer support, collect feedback, or promote services/products.
*2. Key Responsibilities*
* Make outbound calls to potential customers to promote products/services.
* Handle inbound inquiries and resolve customer queries.
* Explain product/service features clearly and persuasively.
* Maintain accurate records of calls, leads, and customer details in CRM/software.
* Follow up on leads to ensure conversion.
* Achieve daily/weekly/monthly targets (sales, leads, appointments).
* Provide feedback to the team/management on market trends and customer needs.
* Maintain a professional, polite, and positive attitude on calls.
* Ensure compliance with scripts, policies, and quality standards.
*3. Required Skills*
* Excellent communication and convincing skills (Hindi/English/regional language as required).
* Good listening ability and patience while handling queries.
* Basic computer knowledge (MS Office, CRM, spreadsheets).
* Ability to handle rejection and stay motivated.
* Time management and organizational skills.
*4. Qualifications*
* Minimum 12th pass; Graduate preferred.
* Prior experience in telecalling, telesales, or customer service is a plus.
*5. Performance Metrics*
* Number of calls made/received.
* Lead generation/conversion ratio.
* Sales/appointment targets achieved.
* Customer satisfaction and feedback scores.
---
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
Language:
Work Location: In person
Remitout Service Pvt Ltd
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