TELE CALLER EXECUTIVE

Telecaller Executive

Job Title: Telecaller Executive
Location: Mundka, Delhi
Company: PicknPack Solutions India Pvt. Ltd.
Reporting To: CTO & MD

Job Overview:

As a Telecaller Executive at our e-commerce packaging company, your primary role will be to handle inbound and outbound calls, follow up with potential and existing customers, and assist in driving customer satisfaction and retention. You will act as the voice of the company and contribute to building trust and loyalty with our clients.

Key Responsibilities:

• Make outbound calls to existing and prospective customers
• Handle inbound customer queries regarding products, orders, or support
• Follow up on leads generated by the sales and marketing team
• Maintain accurate call logs and update customer records in CRM
• Coordinate with dispatch, sales, and support teams for customer needs
• Share updates on offers, new arrivals, and loyalty schemes with customers
• Assist in resolving minor customer complaints and escalating when needed
• Meet daily/weekly calling and conversion targets

Qualifications:

• Graduate in any stream (B.A., B.Com., BBA, etc.)
• 1–2 years of experience in telecalling, telesales, or customer service ,Banking, Finance
• Strong communication and listening skills
• Polite, confident, and persuasive phone manner
• Basic knowledge of Excel Google Sheets, CRM tools preferred
• Ability to multitask and follow-up diligently

+91 8448115439

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Application Question(s):

• Are you familiar with using Google Sheets or Excel?
• Have you used any CRM tools before ?
• Have you worked as a Telecaller or in Customer Service before?

Education:

• Bachelor's (Required)

Experience:

• Customer support: 1 year (Required)

Language:

• Where are you currently residing, (Required)
• Can you join immediately or within 7 days (Required)

Work Location: In person