Tele caller

Company Description

CT Group of Institutions is a leading educational group driven by a passion for excellence in education and life. With a wide range of educational institutions from pre-schools to postgraduate institutes, we offer world-class infrastructure, well-maintained Wi-Fi enabled campuses, well-equipped libraries, and Hi-Tech laboratories. Our dedicated and veteran academicians provide an ideal environment for education that meets global standards. We offer graduate and postgraduate education in fields like Engineering, Architecture, Management, Pharmacy, Computer Applications, Information Technology, Hotel Management, Fashion Designing, Commerce, and Education.

Role Description

This is a full-time, on-site role for a Tele caller at our Jalandhar campus. The Tele caller will be responsible for reaching out to potential students and parents to provide information about the courses and programs offered by CT Group of Institutions. Daily tasks include making outbound calls, answering inbound queries, maintaining call records, and following up with prospective students. The Tele caller will also assist with student enrollment processes and support marketing campaigns through targeted calling initiatives.

Qualifications

• Strong verbal communication and interpersonal skills
• Experience with outbound and inbound calling
• Ability to maintain detailed call records and follow-up on leads
• Basic computer skills and familiarity with MS Office tools
• Excellent customer service skills
• Ability to work independently and as part of a team
• Prior experience in an educational institution or telesales environment is a plus
• High school diploma or equivalent; Bachelor's degree preferred