Tele caller

Company Description

Pax Freight Express Pvt. Ltd. is a leading provider of international logistics and freight forwarding services with over 25 years of professional experience. Based in New Delhi, India with additional locations in Mumbai, Bangalore, Calcutta, Gujarat, and Chennai, we offer comprehensive solutions including customs clearance, freight forwarding, live pet moving, hazardous cargo moving, international packing, and more. We pride ourselves on our exceptional customs clearance services and effective communication with clients and overseas associates.

Role Description

This is a full-time on-site role for a Tele-caller located in Delhi, India. The Tele-caller will be responsible for making outbound calls to potential clients, handling customer queries, providing information about our logistics services, and maintaining customer relationship management (CRM) records. Additional responsibilities include following up on leads, assisting with documentation, and coordinating with internal teams to ensure client satisfaction.

Qualifications

• Excellent verbal communication and interpersonal skills
• Experience in customer service and maintaining CRM records
• Ability to handle customer queries and provide accurate information
• Proficient in using telecommunication tools and software
• Strong organizational skills and attention to detail
• Self-motivated and able to work independently
• Experience in the logistics or freight forwarding industry is a plus
• High school diploma or equivalent; a degree in Business or Communications is a plus