Tele Caller

Company Description

Crescent Tax Filing, Inc., founded in 2017, is a trusted partner for comprehensive U.S. tax preparation and advisory services. With over seven years of experience, we have served more than 25,000 clients, providing tailored solutions that address each client's unique tax challenges and financial needs. Our services include individual tax preparation, U.S. expat tax returns, business tax planning and compliance, IRS representation, tax strategy and optimisation, financial analysis and reporting, ITIN assistance, and FBAR and FATCA procedures. We are committed to delivering personalised guidance to help you achieve financial security and success.

Role Description

This is a full-time, on-site tele caller role located in Hyderabad. will be responsible for making outbound calls to clients, providing information about our tax services, scheduling appointments, and maintaining client records. The role requires effective communication skills to handle client inquiries, resolve issues, and ensure client satisfaction. Additionally, the telecaller will follow up with clients to gather necessary documentation and provide assistance throughout their tax preparation process.

Qualifications

- Excellent verbal communication and interpersonal skills  

- Ability to handle a high volume of calls and efficiently manage client records  

- Good understanding of tax services and financial concepts  

- Prior experience in the U.S. taxation voice process is a must