Tele Caller and Back Office Operator

Job Description: Telecaller & Back Office Operator

Industry: Natural & Synthetic Rubber / Industrial Raw Materials

Experience: 1–3 years (preferably in sales support or telecalling)

Key Responsibilities Tele calling / Customer Interaction

• Make outbound calls to existing and potential customers for enquiries, follow-ups, and lead generation.
• Explain product details (Natural Rubber, Synthetic Rubber, Carbon Black, etc.) in a clear and professional manner.
• Maintain positive customer relationships and ensure timely communication.
• Record customer needs, complaints, and feedback and share with the sales team.

Back Office & Administrative Work

• Maintain customer database, enquiry reports, and sales records.
• Prepare quotations, proforma invoices, and basic documentation.
• Coordinate with the sales, accounts, and logistics teams for order processing.
• Ensure proper filing of GST certificates, customer details, and billing paperwork.
• Assist in preparing daily/weekly MIS reports for management.

Follow-up & Coordination

• Follow up on pending payments, orders, dispatch status, and documentation.
• Coordinate with customers for GST, KYC, and billing details.
• Ensure smooth communication between customers and internal teams.

Skills Required

• Good communication skills (Hindi/English).
• Basic computer knowledge (MS Excel, Word, Email handling).
• Ability to handle customer calls politely and professionally.
• Organized, disciplined, and detail-oriented.
• Knowledge of industrial/raw material segments (preferred).

Qualifications

• Graduate / 12th Pass with relevant experience.
• Experience in telecalling, admin, sales coordination, or back-office roles preferred.

Salary

• As per industry standards.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

Work Location: In person