Tele Call

Job Title: Telecaller – Patient Follow-Up & Lead Generation

Location: Best Hearing Clinics, Wave Silver Tower, Sector-18, Noida, Uttar Pradesh PIN 201301
Department: Sales & Customer Care
Reports To: Business Development Manager

Job Summary:

The Telecaller will be responsible for contacting existing and potential patients to generate new leads for hearing aid sales, follow-up on service and repair inquiries, and maintain excellent customer relationships. The role involves both outbound and inbound calling with a focus on providing empathetic, informative, and solution-oriented communication.

Key Responsibilities:

1. Lead Generation & Sales Support:

• Call old patients and new database contacts to promote hearing aid upgrades and new offers.
• Explain hearing aid benefits, technology updates, and available discounts.
• Schedule appointments for hearing tests and consultations at the clinic.
• Maintain accurate lead records in the CRM system.

2. After-Sales Service & Retention:

• Follow up with existing patients for service reminders, hearing aid cleaning, battery replacement, and annual checkups.
• Call patients whose devices are due for repair or warranty renewal.
• Ensure timely follow-up and coordinate with service teams for quick resolutions.

3. Customer Relationship & Feedback:

• Handle patient inquiries politely and professionally over phone and WhatsApp.
• Collect patient feedback and report service concerns to the clinic manager.
• Maintain a positive and empathetic attitude toward patients at all times.

4. Reporting & Coordination:

• Maintain daily call logs and update lead conversion status.
• Coordinate with audiologists and clinic staff for patient appointments and follow-ups.
• Share weekly performance and feedback reports.

Requirements:

• Education: Graduate / 12th Pass with good communication skills.
• Experience: 1–3 years in telecalling, preferably in healthcare, hearing aid, or service-oriented industry.
• Skills:
• Excellent verbal communication in Hindi and English.
• Polite and empathetic phone manners.
• Basic computer knowledge (MS Excel, CRM tools, WhatsApp Business).
• Good listening and persuasion skills.

Key Performance Indicators (KPIs):

• Daily call targets achieved.
• Number of appointments booked and leads converted.
• Patient satisfaction and feedback score.
• Service follow-up completion rate.

Salary:

Commensurate with experience + Incentives based on leads and service renewals.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹20,000.00 per month

Work Location: In person