Job
                                Description
                            
                            
                                The opportunity  
 Duck Creek Support with 6 to 8 years of exp. 
 Your key responsibilities  
 Duck Creek Support and Maintenance (Senior 6-8 years) has the prior experience to manage support projects.  Proficient in maintaining and supporting Duck Creek project, enhancements, conducting testing, and managing deployments.  Must be flexible to work in shifts (Rotational Shift India Shift, UK Shift) and On Call Support on a roster-ed rotational basis.  Experience in Production support Projects  Proactive monitoring.  Manages middleware applications which have various interfaces including DuckCreek system (preferable). 
 Skills and attributes for success  
 Deep understanding and experience of Duck Creek framework, implementation and components  Experience in Core Java and Spring Boot.  Excellent business communication skills  Should have understanding and experience of software development best practices.  Excellent leadership skills  Prior Client facing experience  Experience with tools like Service-now, JIRA, soap-ui, eclipse IDE, SVN, Jenkins.  Understand service management and change management activities, along with SLAs and estimator tools.  Should have worked on incident management , problem management and release management.  Should have idea on SDLC life cycle along with release planning and management. 
 To qualify for the role, you must have  
 Service management knowledge as per ITIL.  Good communication and resource management skills. 
 Certification 
 ITIL 4 certification (Good to have) 
 What we offer  
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations Argentina, China, India, the Philippines, Poland and the UK and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. Well introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.  Continuous learning:  Youll develop the mindset and skills to navigate whatever comes next.  Success as defined by you:  Well provide the tools and flexibility, so you can make a meaningful impact, your way.  Transformative leadership Well give you the insights, coaching and confidence to be the leader the world needs.  Diverse and inclusive culture Youll be embraced for who you are and empowered to use your voice to help others find theirs. 
EY | Building a better working world 
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. 
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