At EY, we re all in to shape your future with confidence.
We ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
The opportunity
We are seeking a Senior Azure Infrastructure Support Engineer to provide advanced operational support for enterprise-scale Azure environments. This role requires deep expertise in Azure infrastructure components, incident response, and automation, with a strong focus on security, reliability, and operational excellence. In addition to core infrastructure responsibilities, the ideal candidate will bring hands-on experience in IAM key management (SSH, PGP/GPG, PKI), contributing to secure access and encryption practices across hybrid environments.
Your key responsibilities
- Act as a senior escalation point for Azure infrastructure-related incidents, ensuring timely resolution and operational stability.
- Lead incident response and coordination for Azure infrastructure issues.
- Manage and troubleshoot Azure components including VMs, VNets, Load Balancers, and AKS.
- Conduct log analysis and diagnostics using Azure Monitor and OpenTelemetry.
- Own and execute SOPs and runbooks to manage infrastructure-related requests, issues, and remediation activities.
- Ensure proper access management, including IAM role validation, RBAC, and security configurations.
- Monitor and support containerized environments (AKS, Docker, Helm).
- Create, implement, and manage SSH and PGP/GPG encryption keys within the organizations security framework.
- Generate and manage keys via automation tools and store them securely in Azure Key Vault or Secrets Manager.
- Support key lifecycle operations across Linux environments (e.g., RHEL7).
- Ensure integration of key management with access administration infrastructure.
- Contribute to the design and deployment of IAM capabilities aligned with enterprise security standards.
- Monitor industry trends and assess their impact on key management policies and governance.
- Provide advanced support for key-related issues across platforms and environments.
- Collaborate with engineering and product teams to identify recurring issues and drive SOP/process standardization.
- Provide mentorship and training for junior engineers.
- Participate in shift handovers and governance meetings to ensure knowledge transfer and continuity.
- Proficient in scripting, identity administration tasks and VI Editor.
Skills and attributes for success
- Demonstrated expertise in handling complex troubleshooting and escalation scenarios across Azure infrastructure and IAM key management domains.
- Proficiency in Azure infrastructure components VMs, VNets, Load Balancers, AKS.
- Experience with Azure Monitor, OpenTelemetry, and other observability tools.
- Familiarity with scripting (Python, PowerShell, Bash) for automation and diagnostics.
- Strong understanding of Azure IAM, RBAC, and cloud security best practices.
- Experience with ITSM tools like ServiceNow for incident and change management.
- Ability to create and refine SOPs, runbooks, and technical documentation.
- Collaborative mindset with strong communication and mentoring skills.
- Deep understanding of cryptographic key management and IAM protocols.
To qualify for the role, you must have
- 5+ years of experience in Azure infrastructure operations, IAM, or cloud support.
- Hands-on experience with Azure services including VMs, VNets, AKS, and AAD.
- Proven experience in managing cryptographic keys and IAM solutions.
- Experience in a 24x7 rotational support model.
- Undergraduate degree in a related field or equivalent combination of training and experience.
- Excellent problem-solving, documentation, and communication skills.
Technologies and Tools
Must haves
- Cloud Platform Azure (VMs, AKS, Blob Storage, AAD)
- Infrastructure Operations Azure Security Groups, VNets, Load Balancers
- IAM & Security SSH, PGP/GPG, PKI, Azure Key Vault, Secrets Manager
- IaC & Automation Terraform/ARM Templates/Ansible
- Monitoring & Logging Azure Monitor, OpenTelemetry
- Automation & Scripting Python, PowerShell, Bash
- ITSM ServiceNow or equivalent
Good to have
- Cloud Platform AWS (EC2, EKS, VPC, IAM)
- DevOps Tools Azure DevOps, GitHub Actions, AWS CodePipeline
- Containerization Kubernetes (AKS/EKS), Docker, Helm
- Observability Datadog, Splunk
- Audit Tools Venafi, DigiCert
- Enthusiastic learners with a passion for Cyber Security and Automation Practices.
- Problem solvers with a proactive approach to troubleshooting and optimization.
- Team players who can collaborate effectively in a remote or hybrid work environment.
- Detail-oriented professionals with strong documentation skills.
What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations Argentina, China, India, the Philippines, Poland and the UK and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
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Continuous learning
You ll develop the mindset and skills to navigate whatever comes next. -
Success as defined by you
We ll provide the tools and flexibility, so you can make a meaningful impact, your way. -
Transformative leadership
We ll give you the insights, coaching and confidence to be the leader the world needs. -
Diverse and inclusive culture
You ll be embraced for who you are and empowered to use your voice to help others find theirs.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
