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Accenture in India
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Technology Support Engineer

Technology Support Engineer

Accenture in India

5 years

0 Lacs

gurugram haryana india

Posted:1 day ago| Platform:

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Skills Required

technology support resolve stability troubleshooting service management analysis updating training report metrics

Work Mode

On-site

Job Type

Full Time

Job Description

Project Role :

Technology Support Engineer

Project Role Description :

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills :

Infrastructure Service Management

Good to have skills :

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time educationSummary: As a Technology Support Engineer, you will engage in a dynamic environment where you will resolve incidents and problems across various business system components, ensuring operational stability. Your day will involve creating and implementing Requests for Change, updating knowledge base articles, and collaborating with vendors to facilitate effective troubleshooting and issue resolution. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training sessions for junior team members to enhance their skills. - Monitor and report on team performance metrics to ensure continuous improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management. - Strong understanding of incident management processes and best practices. - Experience with problem management and root cause analysis. - Familiarity with service level agreements and operational metrics. - Ability to work collaboratively in a team-oriented environment. Additional Information: - The candidate should have minimum 5 years of experience in Infrastructure Service Management. - This position is based at our Gurugram office. - A 15 years full time education is required.

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Technology Support Engineer