Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Cisco Firewall
Good to have skills : Palo Alto Networks Firewalls, Fortinet FortiGate Firewall
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As a Technology Support Engineer, you will engage in a dynamic environment where you will resolve incidents and problems across various business system components, ensuring operational stability. Your typical day will involve collaborating with team members and vendors, implementing Requests for Change, and updating knowledge base articles to enhance troubleshooting effectiveness. You will play a crucial role in maintaining seamless operations and contributing to the overall success of the organization. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of operational procedures to enhance efficiency. - Provide training and support to junior team members to foster a collaborative work environment. Professional & Technical Skills: - Must To Have Skills: Proficiency in Cisco Firewall. - Good To Have Skills: Experience with Palo Alto Networks Firewalls, Fortinet FortiGate Firewall. - Strong understanding of network security protocols and best practices. - Experience in troubleshooting and resolving network connectivity issues. - Familiarity with incident management and change management processes. Additional Information: - The candidate should have minimum 3 years of experience in Cisco Firewall. - This position is based at our Gurugram office. - A 15 years full time education is required.