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Accenture in India
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Technology Support Engineer

Technology Support Engineer

Accenture in India

3 years

0 Lacs

gurugram haryana india

Posted:1 day ago| Platform:

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Skills Required

technology support resolve stability troubleshooting service management analysis networks firewall updating flow development efficiency learning network security

Work Mode

On-site

Job Type

Full Time

Job Description

Project Role :

Technology Support Engineer

Project Role Description :

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills :

Palo Alto Networks Firewalls

Good to have skills :

Fortinet FortiGate Firewall

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time educationSummary: As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your typical day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will also collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of operational procedures to enhance efficiency. - Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Palo Alto Networks Firewalls. - Good To Have Skills: Experience with Fortinet FortiGate Firewall. - Strong understanding of network security principles and practices. - Experience in troubleshooting and resolving network-related issues. - Familiarity with incident management and change management processes. Additional Information: - The candidate should have minimum 3 years of experience in Palo Alto Networks Firewalls. - This position is based at our Gurugram office. - A 15 years full time education is required., 15 years full time education

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Technology Support Engineer