Technology Support Engineer

 About The Role  

Project Role :Technology Support Engineer

Project Role Description :Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills :Microsoft Intune, Microsoft Active Directory

Good to have skills :NAMinimum
3 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As a Technology Support Engineer, you will engage in resolving incidents and problems across various business system components, ensuring operational stability. Your typical day will involve creating and implementing Requests for Change, updating knowledge base articles for effective troubleshooting, and collaborating with vendors to assist service management teams in issue analysis and resolution. This role requires a proactive approach to problem-solving and a commitment to maintaining high service standards.
Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and maintenance of documentation related to system configurations and procedures.- Provide training and support to junior team members to enhance their skills and knowledge. Professional & Technical Skills:

-
Must To Have Skills:

Proficiency in Microsoft Intune, Microsoft Active Directory.- Hands on experience MDM- LDAF /Intune.- Strong understanding of system integration and troubleshooting methodologies.- Experience with incident management tools and ticketing systems.- Familiarity with cloud technologies and their integration with on-premises systems.- Ability to analyze and interpret technical information effectively.
Additional Information:- The candidate should have minimum 3 years of experience in Microsoft Intune.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 
15 years full time education