Technology Support Engineer

Project Role :

Technology Support Engineer

Project Role Description :

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills :

GitLab CI/CD

Good to have skills :

NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time educationSummary: As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems across various business system components. Your typical day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will also collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and maintenance of operational documentation to ensure clarity and consistency. - Engage in continuous improvement initiatives to enhance service delivery and operational efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in GitLab CI/CD. - Strong understanding of version control systems and their application in continuous integration and deployment. - Experience with scripting languages to automate processes and improve efficiency. - Familiarity with cloud services and infrastructure management. - Ability to troubleshoot and resolve technical issues in a timely manner. Additional Information: - The candidate should have minimum 3 years of experience in GitLab CI/CD. - This position is based at our Bengaluru office. - A 15 years full time education is required.