Technology Support Engineer

Project Role :Technology Support Engineer

Project Role Description :Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills :Service Delivery

Good to have skills :NAMinimum
15 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams will be essential as you analyze issues and work towards their resolution, contributing to a seamless operational experience for all stakeholders involved.
Roles & Responsibilities:- Expected to be a Subject Matter Expert with deep knowledge and experience.- Should have influencing and advisory skills.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate training sessions for junior professionals to enhance their understanding of service delivery processes.- Monitor and evaluate service delivery performance metrics to identify areas for improvement. Professional & Technical Skills:

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Must To Have Skills:

Proficiency in Service Delivery.- Strong analytical skills to assess and resolve complex technical issues.- Excellent communication skills to effectively collaborate with diverse teams and stakeholders.- Ability to manage multiple priorities and projects simultaneously in a fast-paced environment.- Experience with incident management and problem resolution frameworks.
Additional Information:- The candidate should have minimum 15 years of experience in Service Delivery.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 
15 years full time education