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Accenture
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Technology Support Engineer

Technology Support Engineer

Accenture

1 - 4 years

4 - 8 Lacs

bengaluru

Posted:1 month ago| Platform:

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Skills Required

change management configuration management incident management troubleshooting itil project management networking problem management ansible docker system administration technical support git servicenow itsm devops linux jenkins aws

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Technology Support Engineer

Project Role Description :Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills :Configuration Management (CM)

Good to have skills :NA
Minimum 3 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As a Technology Support Engineer, your typical day involves resolving incidents and problems across various business system components to ensure operational stability. You will create and implement Requests for Change, updating knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams will be essential for issue analysis and resolution, contributing to a seamless operational environment.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Assist in the development and maintenance of operational documentation to enhance team knowledge.

Engage in continuous improvement initiatives to optimize processes and enhance service delivery.
Professional & Technical Skills:

Must To Have Skills:

Proficiency in Configuration Management (CM).

Strong understanding of incident management processes and tools.

Experience with change management practices and methodologies.

Familiarity with service management frameworks such as ITIL.

Ability to analyze and troubleshoot complex technical issues.
Additional Information:

The candidate should have minimum 3 years of experience in Configuration Management (CM).

This position is based at our Bengaluru office.

A 15 years full time education is required.
Qualification 15 years full time education

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Technology Support Engineer