Technology Service Analyst, AS

Role Description

• You will be operating within Corporate Bank Production as a Production Support Engineer in the Client Access & Services subdivision.
• Client Access & Services, serves the critical client facing applications categorized under Payment Initiation, Account Services and Client Centric Technology.

Your key responsibilities

• Acting as a Production Support Analyst for the CB production team providing second level of support for the applications under the tribe working with key stakeholders and team members across the globe in 365 days, 24/7 working model
• As an individual contributor and prime liaison for the application suite into the incident, problem, change, release, capacity, and continuity functions
• Escalation, Management, and communication of major production incidents
• Liaising with development teams on new application handover and 3rd line escalation of issues
• Application rollout activities (may include some weekend activities)
• Develop a Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability by understanding emerging trends and proactively addressing them.
• Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues.
• Update the RUN Book and KEDB as and when required

Your skills and experience

• Good experience in Production Application Support and ITIL Practices
• Very good hands-on knowledge of databases (Oracle/MSSQL etc.), including working experience of writing SQL scripts and queries.
• Very Good hands-on experience on UNIX/Linux, Solaris, Java J2EE, Python, PowerShell scripts, Bash, Ansible, tools for automation (RPA, Workload, Batch)
• Experience in application performance monitoring tools Geneos, Splunk, Grafana & New Relic, Scheduling Tools (Control-M)
• Excellent Team player and People Management experience is an advantage
• Bachelor's degree (Economics, Business Administration, Finance preferred). Master's degree a plus.
• Previous relevant experience in Banking Domain
• 5+ years experience in IT in large corporate environments, specifically in the production support.
• Operating systems (e.g. UNIX, Windows)
• Understanding on environments
• Middleware (e.g. MQ, WebLogic, Tomcat, Jboss, Apache, Kafka and similar)
• Database environments (e.g. Oracle, MS-SQL, Sybase, No SQL)
• Experience in APM Tools like Splunk & Geneos; Control-M /Autosys; App dynamics

Nice to have:

• Cloud services: GCP
• Experience with automation solutions (Ansible, Jenkins/Groovy, Python, Java)