Technology Resilience Engineer - End User Technologies

About The Role We are seeking a highly skilled Technology Resilience Engineer and Subject Matter Expert (SME) specialising in End-User, Workstation, Azure, and Microsoft 365 technologies to enhance Fidelitys enterprise technology resilience posture. This role focuses on engineering resilience, recoverability, and operational continuity across the end-user ecosystem encompassing device platforms, identity, collaboration, and digital workplace technologies.

You will operate at the intersection of technology engineering, architecture, and operational resilience, embedding recovery and continuity capabilities into end-user and productivity platforms, ensuring business-critical services remain reliable, secure, and compliant with regulatory standards.

This role requires a combination of deep technical expertise across Microsoft enterprise technologies and a strong understanding of operational resilience principles, applying a risk-based approach to improve stability and recoverability. You will assess, design, and implement strategies to harden end-user technologies, leveraging automation, testing, and monitoring to measure and enhance resilience posture.

Core areas of focus are as follows:

• Act as a consultative SME and engineer, driving the embedding of resilient design principles across end-user and collaboration technologies, with focus on:

• Modern workplace infrastructure and Microsoft ecosystem resilience.
• Readiness to respond to severe disruptions such as widespread endpoint outages, identity compromise, SaaS service degradation, and large-scale collaboration platform failures.
• Designing, architecting, and implementing resilient end-user and collaboration solutions that support business continuity and recovery objectives.
• Strengthening recovery and failover strategies for Azure Active Directory (Entra ID), Microsoft 365, Exchange Online, Teams, Intune, and OneDrive.
• Partnering with engineering, cyber security, and architecture teams to embed resilience and fault tolerance in device management, application deployment, and identity services.
• Supporting and leading resilience and recovery testing for end-user environments and collaboration services.
• Evaluating new end-user technologies, SaaS offerings, and automation tools to enhance resilience and observability.
• Collaborating with enterprise architects to embed resilience principles into the digital workplace design lifecycle.
• Working with key stakeholders to ensure technology resilience aligns with impact tolerances and critical business service recovery objectives.
• Driving automation, telemetry, and data-driven insights through Power BI and other tools to monitor resilience posture and performance.
• Conducting horizon scanning of emerging technologies, threats, and dependencies to inform forward strategy for digital workplace resilience.
• Ensuring compliance with FCA, PRA, DORA, and other relevant resilience-related regulations for technology services.

Experience and Qualifications Required

Strong background in end-user computing, Microsoft 365, and Azure technologies, including design,engineering, implementation, and operation of large-scale enterprise environments.Proven experience delivering resilient digital workplace and collaboration solutions across hybrid or cloud-first architectures.

Expertise in:

• Microsoft 365 suite O365, Exchange Online, Teams, SharePoint, OneDrive, and Intune.
• Azure and Entra ID (Azure AD) identity governance, conditional access, and hybrid join strategies.
• Workstation and endpoint management including Windows OS hardening, endpoint analytics, and device compliance.
• Automation and configuration management using Intune, PowerShell, or Azure Automation.
• Endpoint security and Zero Trust implementation for modern workplace environments.
• Excellent understanding of technology resilience, business continuity, and operational recovery principles for end-user systems and SaaS platforms.
• Familiarity with operational resilience regulations and their implications for end-user and cloud productivity technologies (FCA, PRA, DORA).
• Proficient in observability, monitoring, and analytics tools (e.g., Microsoft Defender suite, Power BI, Sentinel, ServiceNow, or Splunk).
• Experience with automation and CI/CD for endpoint configuration and application deployment.
• Strong engineering awareness and understanding of recovery patterns, redundancy, and fault isolation for digital workplace technologies.
• Experience managing and influencing third-party vendors and service providers to achieve resilient outcomes.
• Understanding of the cyber threat landscape relevant to identity, endpoints, and collaboration environments.
• Skilled at producing technical documentation, whitepapers, and executive reports articulating resilience strategies and findings.
• Excellent analytical and problem-solving skills, with the ability to interpret technical data to drive decision-making.
• Effective communicator capable of engaging across both technical and non-technical audiences.
• Excellent presentation skills able to articulate technical concepts and resilience strategies at multiple levels.
• Demonstrates adaptability, innovation, and collaboration across teams and business units.
• Exhibits strong ownership, accountability, and a continuous improvement mindset.