Techno Functional Consultant - L1

Role Purpose

The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution

• Incident Management

• The position requires a minimum of 4 years relevant Application support analyst in investment banking experience.

  Certifications: ITIL will provide an advantage.

  Education Required:

  Bachelors or Masters degree in Business Administration, Information Technology or related field.

  Primary skills

  • Domain knowledge:

    Expertise in supporting banking applications and their users.

  • ITIL V3:

    Strong expertise in Incident management, Change Management Problem Management

  • Critical and analytical thinking

    : capability to analyze complex business problems, prioritize requirements, and propose innovative solutions.

  • Technical skills

    : SQL, Unix, Microservices, CI/CD tools

  • Communication:

    Strong expertise in communication oriented to business users and management.

  • Monitoring:

    ability to effectively monitor infrastructure, functional (logs) and performances of applications (Dynatrace is a must)

  • Problem Solving:

    ability to identify, analyze, and propose action plan to anticipate any incidents before user detection and be able to tackle the recurrent ones

  • Knowledge management:

    Ability to create and maintain the proper documentation for IA chatbot Purpose - proficiency for documenting system requirements and workflows, familiarity with documentation system (e.g. confluence, JIRA, ).

  Secondary skills

  • Agile methodologies

    : understanding of agile frameworks like Scrum or Kanban and related project management tools (JIRA).

  • Banking knowledge :

    knowing about CIB banking ecosystem Finastra Trade Innovation Plus tool will provide an advantage

  • Project management

    : experience leading and delivering small projects with several contributors represent Production by giving prerequisites for support activities during new project or new release

  • Client oriented:

    Strong focus on understanding and meeting client needs with commitment to deliver high-quality solutions.

  • Team player:

    Ability to support colleagues in achieving shared goals and go extra mile.

  • Rigorous:

    Attention to details and commitment to deliver high-quality and reliable results.

  • Resilience:

    Work on complex systems and in a challenging international work environment.

  • Passionate / curious:

    Genuine enthusiasm for technology and continuous learning.

  • Proactive:

    Ability to take initiative and anticipate / address challenges before they arise. Actively look for opportunities to improve processes and suggest any improvements.

  • Problem Solving:

    Strong analytical and problem-solving skills.

  • Communication

    : Excellent verbal and written English communication skills.

  • Collaboration

    : Proven ability to work effectively in a collaborative, fast-paced environment.

2. Skill upgradation and competency building

• Clear wipro exams and internal certifications from time to time to upgrade the skills
• Attend trainings, seminars to sharpen the knowledge in functional/ technical domain
• Write papers, articles, case studies and publish them on the intranet