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Techno Functional Consultant - L1

Techno Functional Consultant - L1

Wipro

5 - 8 years

6 - 10 Lacs

mumbai

Posted:11 hours ago| Platform:

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Skills Required

banking application problem management change management incident management itil continuous integration confluence dynatrace techno functional manual testing ci/cd sql microservices workflow analysis trade kanban scrum agile unix jira

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role
Role Purpose
The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution

Incident Management

The position requires a minimum of 4 years relevant Application support analyst in investment banking experience.
CertificationsITIL will provide an advantage. Education Required:
Bachelors or Masters degree in Business Administration, Information Technology or related field. Primary skills

Domain knowledge Expertise in supporting banking applications and their users.

ITIL V3 Strong expertise in Incident management, Change Management & Problem Management

Critical and analytical thinking capability to analyze complex business problems, prioritize requirements, and propose innovative solutions.

Technical skills SQL, Unix, Microservices, CI/CD tools

Communication: Strong expertise in communication oriented to business users and management.

Monitoring: ability to effectively monitor infrastructure, functional (logs) and performances of applications (Dynatrace is a must)

Problem Solving: ability to identify, analyze, and propose action plan to anticipate any incidents before user detection and be able to tackle the recurrent ones

Knowledge management: Ability to create and maintain the proper documentation for IA chatbot Purpose - proficiency for documenting system requirements and workflows, familiarity with documentation system (e.g. confluence, JIRA, ).

Secondary skills

Agile methodologies understanding of agile frameworks like Scrum or Kanban and related project management tools (JIRA).

Banking knowledge knowing about CIB banking ecosystem Finastra Trade Innovation Plus tool will provide an advantage

Project management experience leading and delivering small projects with several contributors & represent Production by giving prerequisites for support activities during new project or new release

Other Professional Skills andMindset

Client oriented: Strong focus on understanding and meeting client needs with commitment to deliver high-quality solutions.

Team player: Ability to support colleagues in achieving shared goals and go extra mile.

Rigorous Attention to details and commitment to deliver high-quality and reliable results.

Resilience: Work on complex systems and in a challenging international work environment.

Passionate / curious Genuine enthusiasm for technology and continuous learning.

Proactive Ability to take initiative and anticipate / address challenges before they arise. Actively look for opportunities to improve processes and suggest any improvements.

Problem Solving Strong analytical and problem-solving skills.

Communication Excellent verbal and written English communication skills.

Collaboration Proven ability to work effectively in a collaborative, fast-paced environment.
2. Skill upgradation and competency building

Clear wipro exams and internal certifications from time to time to upgrade the skills

Attend trainings, seminars to sharpen the knowledge in functional/ technical domain

Write papers, articles, case studies and publish them on the intranet
Mandatory Skills:

ITIL Incident Mgmt .
Experience5-8 Years .

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Techno Functional Consultant - L1