Techno-Business Lead - Analytics

As a dedicated Service Delivery Manager, you will be responsible for maintaining strong customer relationships and enhancing services to ensure customer satisfaction. Your main tasks will include managing projects, addressing reliability issues, monitoring service metrics, overseeing budgets, and leading the service delivery team. You should demonstrate solid managerial and analytical skills, exhibit strong business acumen, and showcase a commitment to productivity. Responsibilities: - Maintain positive relationships with clients. - Identify customer needs and supervise service delivery within the business context. - Lead the service delivery team, manage conflicts, and ensure efficient execution of team processes and tasks. - Manage finances and budgets, aiming to reduce costs without compromising customer satisfaction. - Evaluate customer feedback, utilize creativity to establish, enhance, and refine services. - Build partnerships, collaborate with team leaders to define service criteria, and address arising issues. - Facilitate alignment and information sharing between Delivery, Sales, and HR on Utilisation, Hiring Requirements, and Project Pipeline. - Manage vendor and supplier contracts by assigning tasks and communicating expected deliverables. Requirements: - Strong customer service, project management, and quality control skills. - Excellent leadership and customer service capabilities. - Effective teamwork skills, meticulous attention to detail. - Understanding of Project Management processes, strategies, and methods. - Experience in mentoring, coaching, and developing talent within the technology department. - Proficiency in budgeting and managing project costs. - Strong personal accountability in decision-making and team supervision. - Experience in high-level collaborative environments and promoting teamwork. - Familiarity with risk management, risk planning, response, mitigation, and controlling risks. - Managerial experience utilizing analytical thinking and problem-solving skills. - Ability to anticipate challenges and proactively overcome obstacles. - Knowledge of technologies like .NET/Java/open-source and interest in Cloud/AI/Analytics/Blockchain. - Exposure to AWS, DevOps, and CI/CD will be advantageous. Location: Kolkata,