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5.0 - 9.0 years

0 Lacs

kolkata, west bengal

On-site

As a dedicated Service Delivery Manager, you will be responsible for maintaining strong customer relationships and enhancing services to ensure customer satisfaction. Your main tasks will include managing projects, addressing reliability issues, monitoring service metrics, overseeing budgets, and leading the service delivery team. You should demonstrate solid managerial and analytical skills, exhibit strong business acumen, and showcase a commitment to productivity. Responsibilities: - Maintain positive relationships with clients. - Identify customer needs and supervise service delivery within the business context. - Lead the service delivery team, manage conflicts, and ensure efficient execution of team processes and tasks. - Manage finances and budgets, aiming to reduce costs without compromising customer satisfaction. - Evaluate customer feedback, utilize creativity to establish, enhance, and refine services. - Build partnerships, collaborate with team leaders to define service criteria, and address arising issues. - Facilitate alignment and information sharing between Delivery, Sales, and HR on Utilisation, Hiring Requirements, and Project Pipeline. - Manage vendor and supplier contracts by assigning tasks and communicating expected deliverables. Requirements: - Strong customer service, project management, and quality control skills. - Excellent leadership and customer service capabilities. - Effective teamwork skills, meticulous attention to detail. - Understanding of Project Management processes, strategies, and methods. - Experience in mentoring, coaching, and developing talent within the technology department. - Proficiency in budgeting and managing project costs. - Strong personal accountability in decision-making and team supervision. - Experience in high-level collaborative environments and promoting teamwork. - Familiarity with risk management, risk planning, response, mitigation, and controlling risks. - Managerial experience utilizing analytical thinking and problem-solving skills. - Ability to anticipate challenges and proactively overcome obstacles. - Knowledge of technologies like .NET/Java/open-source and interest in Cloud/AI/Analytics/Blockchain. - Exposure to AWS, DevOps, and CI/CD will be advantageous. Location: Kolkata,

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3.0 - 7.0 years

0 Lacs

thiruvananthapuram, kerala

On-site

As part of the Infosys delivery team, your primary role would be to interface with the client for quality assurance, issue resolution, and ensuring high customer satisfaction. Your responsibilities will include understanding requirements, creating and reviewing designs, validating the architecture, and ensuring high levels of service offerings to clients in the technology domain. You will also participate in project estimation, provide inputs for solution delivery, conduct technical risk planning, perform code reviews, and unit test plan reviews. Your leadership will be crucial in guiding your teams towards developing optimized high-quality code deliverables, continual knowledge management, and adherence to organizational guidelines and processes. To excel in this role, you should have knowledge of more than one technology, basics of Architecture and Design fundamentals, knowledge of Testing tools, and agile methodologies. Additionally, you should have an understanding of Project life cycle activities on development and maintenance projects, one or more Estimation methodologies, and Quality processes. It is essential to have a grasp of the basics of the business domain to comprehend the business requirements effectively. Analytical abilities, strong technical skills, and good communication skills are key attributes for success in this position. You should possess a good understanding of the technology and domain, along with the ability to demonstrate a sound understanding of software quality assurance principles, SOLID design principles, and modeling methods. Keeping abreast of the latest technologies and trends is important, as well as having excellent problem-solving, analytical, and debugging skills. If you believe you have the required skills and experience to contribute to building efficient programs/systems and help clients navigate their digital transformation journey, this opportunity at Infosys is tailor-made for you!,

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1.0 - 5.0 years

0 Lacs

pune, maharashtra

On-site

As a Project Coordinator at Lakshya, a Keywords Studios company, you will be responsible for planning and managing a portion or sub-component of a project while ensuring adherence to organizational processes and best practices. Working under the guidance of a Project Manager (PM) or Senior Project Manager (SPM), your role will involve driving the team to meet deadlines and ensuring the smooth execution of assigned tasks. Your key responsibilities will include assisting in the development of project schedules and budgets, setting up project repositories, and ensuring team members have access to all necessary specifications, assets, and internal checklists. Additionally, you will be responsible for task management, ensuring clarity on responsibilities for artists, monitoring progress, and providing regular feedback to both artists and Reporting Managers. In the absence of the Project Manager, you will serve as a backup, potentially managing small or simple projects when required. To be successful in this role, you should have knowledge of project planning, scheduling, and risk planning basics. You should be able to coordinate with different team members effectively and have proficiency in MS Word and MS Excel. While an understanding of the 3D game art creation pipeline is desirable, it is not essential. Additionally, you should have at least 1 year of experience as a Project Coordinator managing service projects for US or Japan clients. Your behaviors and abilities will play a crucial role in your success as a Project Coordinator. You should demonstrate personal credibility, act decisively in ambiguous situations, stay committed to project success, show initiative, be open to feedback, and set a positive example for the team. Self-management skills, including stress management, reliability, and continuous improvement, are essential. Strong communication skills, both verbal and written, are also critical for effective project coordination. Your responsibilities will encompass various stages of the project, including initiation, planning, execution, and closure. You will assist in capturing client requirements, contribute to effort estimates, help in setting up the project, execute project components efficiently, provide regular updates to the PM, assist in team meetings, feedback circulation, and more. Team management is another crucial aspect of your role, where you are expected to treat the team fairly, maintain open communication, recognize good performance, and address any performance issues promptly. At Lakshya, we offer you the opportunity to work on renowned game titles, competitive salaries, annual performance-based bonuses, generous paid time off, term insurance, personal accidental insurance, Employee Assistance Program (EAP) for mental and emotional wellbeing, Special Education Assistance Scheme, and more benefits aimed at your overall well-being and career development. Join Lakshya and be a part of a talented and dependable game art studio that values your contribution and growth in the game development industry.,

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5.0 - 7.0 years

5 - 7 Lacs

Mumbai, Maharashtra, India

On-site

Role Description The Global Operational Resilience, BCM and CM Risk Specialist is an important role within the NFRM globally. This role reports to the Operational Resilience, BCM and Crisis Mgmt. Framework Risk Manager with NFRM being an independent risk function reporting globally to the Group Chief Risk Officer. Overview The purpose of the Non-Financial Risk Management (NFRM) function is to ensure that the banks Non-Financial Risk exposure is adequately managed in line with the group wide risk appetite and NFRM framework. To achieve this the NFRM function requires: Risk Managers with the experience, seniority and tools to assess complex risks and intervene where they lie outside the banks risk appetite. A comprehensive, integrated, simple and easy to use NFR Framework with supporting technology that assists risk identification, assessment and remediation. Strong understanding of the businesses combined with regular engagement which would allow NFRM to provide support, review and challenge in line with the 3 Lines of Defence Model. Close coordination with all Second Line Risk Type Controllers to facilitate the production of a holistic view of NFR. Proper consideration of emerging risks, rather than just current issues. Effective governance combined with supporting MI that facilitates decision making. NFRM is a matrix organisation with business / region and functional specialist axes. Operational Resilience refers to the ability of firms, FMIs and the sector as a whole to prevent, respond to, recover and learn from operational disruptions. It is the ability to adapt rapidly to the changing environmental and business conditions. Building on mature Business Continuity and Crisis Management programmes, DBs Operational Resilience framework will enable the bank to identify its most critical functions and develop associated risk appetite. Focusing investment and resources where they are needed most, the Operational Resilience team will help the bank to build resistance to failure, establish resilient operations and develop necessary playbooks for coordinated response and recovery. A programme of education and awareness training, coupled with regular scenario-based exercising and detailed risk reporting, will help the bank to identify exposures and areas for remediation. As a 2nd Line of Defence Risk Type Controller, the Operational Resilience team is also required to help the business to identify, assess, manage and report on business process disruption risk where appropriate. Through regular engagement with all divisions, the team will also perform oversight and challenge, as well as veto where required. Your key responsibilities Partner with stakeholder to facilitate informed risk decision by providing relevant content necessary to formulate a prioritized path forward Work with the Risk Manager to embed an effective Risk and Control Environment, supporting the implementation of robust standards into the organization. Support the Risk Managers in developing global framework documents for Operational Resilience, including DORA elements, BCM and Crisis Mgmt. Provide Framework subject matter expertise to stakeholders in establishing risk frameworks required to mitigate Non -Financial Risk exposures and be regulatory ready Understand Operational Resilience To support development and implement key program components across required Operational Resilience workstreams, including but not limited to Governance, Business Continuity and Crisis Management Well versed in Business Continuity Management and Crisis Management methodology and implementation of Business Continuity program required Managed Crisis as required within the Crisis Management model Maintain up to date knowledge of industry trends and standards, risk management practices, legal and local regulatory requirements Familiar in managing and/or developing Risk Appetite and Controls framework Able to engage regulators and auditors independently Able to lead Operational Resilience and BCM related Governance forums, if required Build, lead, motivate and engage a team Your skills and experience Minimum of 5 years of risk management experience, preferably in financial or consultancy firm Demonstrable experience of operational resilience, business continuity and crisis management lifecycle Educated to Bachelors degree level or equivalent qualification / work experience in Risk, Finance, Business, Accounting or Economics is beneficial Demonstrable success managing and operating in a matrix environment that encompasses functional and geographical diversity Proven track record in operating a measurements-based culture leading to continual improvement Must be able to work effectively in business English and (both written and spoken). A self-motivated team player, who is organised, innovative and results orientated Calm and productive under pressure Ability to analyse regulatory, audit and programme requirements and build in required changes to book of work Excellent communication skills, both written and verbal are essential Strong PowerPoint skills Strong influencing, problem solving, organisational and stakeholder management skills Demonstrable success managing and operating in a matrix environment that encompasses functional and geographical diversity Ability to clearly document results and recommend improvements to key stakeholders Time management the successful candidate will often need to deal with multiple priorities and should therefore be highly organised and be able to multi-task Experience in any control or risk management activities within Banking domain is an added advantage.

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1.0 - 5.0 years

0 Lacs

pune, maharashtra

On-site

As a Project Coordinator at Lakshya, a Keywords Studios company in India, you will be responsible for planning and managing a portion or sub-component of a project while following organizational processes and best practices. Working under the guidance of a Project Manager (PM) or Senior Project Manager (SPM), you will ensure the smooth execution of assigned tasks and drive the team to meet deadlines. Your key responsibilities will include assisting in the development of project schedules and budgets, setting up project repositories, and ensuring team members have access to all client-provided specifications, assets, and internal checklists. You will also be involved in task management, ensuring clarity of responsibilities for artists, monitoring progress, and providing regular feedback to both artists and Reporting Managers. In the absence of the PM, you may serve as a backup with potential responsibility to manage small or simple projects when required. To be successful in this role, you should have knowledge of project planning and scheduling, risk planning, coordination with different teams, and proficiency in MS Word and MS Excel. Understanding of the 3D game art creation pipeline is desirable but not essential. You should have at least 1 year of experience as a Project Coordinator managing services projects for US or Japan clients. Your behaviors and abilities should demonstrate team and personal credibility, ability to act decisively, commitment to project success under challenging circumstances, initiative, openness to feedback, and setting a positive example for the team. Self-management skills such as maintaining composure under stress, reliability, continuous improvement, attention to detail, and proactiveness are essential. Strong communication skills are crucial for effectively communicating directions, plans, and explanations to the team. You should be able to close communication loops and express yourself clearly in business writing. Your responsibilities will include assisting in capturing client requirements, supporting the creation of effort estimates, setting up projects, executing project sub-components efficiently, providing updates to the PM, organizing team meetings, circulating feedback, updating plans and trackers, delivering files, tracking tasks, and serving as a backup for the PM. Additionally, you will be involved in team management by treating the team fairly, maintaining open communication, recognizing good performance, and addressing poor performance or behavior. At Lakshya, we offer the opportunity to work on renowned game titles, competitive salaries, annual performance-based bonuses, generous paid time off, insurance coverage, Employee Assistance Program (EAP) for mental well-being, Special Education Assistance Scheme, and more. For more information, please visit https://lakshyadigital.com/.,

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8.0 - 10.0 years

10 - 14 Lacs

Mumbai

Work from Office

Position Purpose Provide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the teams goal. RISK CIB Operational Risk Management ISPL (RISK ORM CIB) acts as the second line of defence of BNP Paribas Corporate and Institutional Bank (CIB). It belongs to the Group RISK Function of BNP Paribas and placed under the responsibility of the Chief Operational Risk Officer for CIB. RISK ORM ISPL has responsibility for independently challenging and supervising the Operational Risk Management of Client Engagement & Protection (CEP) and Global Banking (GB) activities in ISPL. This is achieved through: o Framing Operational Risk methodology o Disseminating of Risk Management culture across CEP & GB o Assessing the adequacy of the CEP & GB Operational Risk Management set-up o Controlling effectiveness of CEP & GB control environment o Contributing to the detection, anticipation and response to Risks o Alerting CEP & GB and RISK stakeholders on any significant Risk issue o Providing a consolidated view on CEP & GB operational risks profile Responsibilities Direct Responsibilities The RISK ORM Operational Risk officer supervises Client Engagement & Protection (CEP) and Global Banking Operational Risk (OR) Management framework Governance: o Prepare, organise and secretariat the committees at CEP & GB level in liaison with the relevant teams o Contribute to RISK, RISK ORM, CEP & GB global initiatives (e.g. projects) o Coordination and constructive contribution with value-adding Risk Opinions in all relevant forums and follow up of derived actions o Contribution to transformative projects and initiatives with impact on the risk profile of the metier and in RISK Risk Identification & Assessment: o Maintenance and update of a view & understanding of the risk profile of the metier fed by the different streams, based on the data available from other streams (Incidents, Independent Testing, etc) o Monitoring, comprehensive reporting and timely escalation of incidents (significant, non-significant and notable) in collaboration with the relevant RISK ORM counterpart and / or others (LoD1, Compliance, Legal) o Assist and advise the LoD1 on the extension of ORM framework, and ensure its compliance with Group and CIB guidelines, as well as its appropriate calibration to manage key risk areas especially on RCSA, GCL definition, execution and monitoring o Challenge and verify CIB risk identification, ensure the consistency of incidents quantification, conduct independent risk assessment (incident review, postmortem analysis), and validate closure of permanent control actions Challenge & Sign Off: o Oversee of the risk treatment process (risk acceptance, risk transfer, risk remediation) performed by CIB, provide inputs to onshore team to give opinion in co-decision committees (e g: LOMC/ROMC or similar) leading to escalation in case of disagreement, challenge and sign off on CIB risk profile, key decisions and remediation plans o Ensuring materialization of the risk profile in the RCSAs / GCLs as per guidelines o Continuous monitoring, check and challenge of all RCSAs and GCLs/CCLs for timely updation Independent Testing: o Establish and conduct the generic 2nd level control plan for the responsible scope o Propose independent testing, thematic controls, local assessments and oversights o Ensure seamless coordination of the roll out of the independent testing plan o Definition, scoping and execution of the independent testing initiatives, in coordination with RISK ORM - Other Regions, HUBs and Global o Alert on attention points resulting from first and second level controls and propose potential improvements o Follow up for timely closure of permanent control actions, IG and supervisory recommendations for the Metier Risk Reporting, Monitoring & Alert : o Provide independent ISPL risk reporting and consolidated view to metiers, RISK management and supervisors o Monitoring and reporting in line with the RISK guidelines Contributing Responsibilities Awareness / Training / Animation : o Promote and drive awareness of Risk across CEP and GB o Organise and lead Risk meetings, forums and committees Innovation : o Watch out for innovative ideas and application of new technologies o Watch out for trends and market disruptions and detect emerging opportunities Technical & Behavioral Competencies Team player - focus on the success of the whole team. Working well both with others, as well as individually. Good stakeholder management skills. Good listening and analytical skills - being able to come to a thoughtful and business focused conclusion quickly. Ability to co-operate and work well with others adopting an approachable style - important as we work closely with a large and diverse set of stakeholders. Demonstrating a calm professional approach, with a good understanding of delivery within time constraints and the need to escalate / inform departmental management as appropriate. Adapting personal approach to suit situations, individuals, groups and cultures with flexibility. Taking accountability for their actions and be open and honest when things have gone wrong and celebrating successes when things have gone well. Being rigorous and thorough - especially when logging and tracking issues through to conclusion. Ability to manage their workload as to meet the realistic targets and priorities set in conjunction with management. Demonstrating a high-level of commitment and self-motivation, combined with enthusiasm and a genuine interest in the role of Risk Assessment in business. Ability to express views clearly and fluently, both orally and in writing. Considers the audience, avoiding technical jargon wherever necessary and appropriate. Excellent executive presence. Fluent English Specific Qualifications (if required) University master graduate or equivalent with at least 8 to 10 years of relevant experience in Operational Risk, control functions, preferably with relevant exposure to consulting or audit background or Operational Permanent Control (OPC) Preferred candidates should possess robust knowledge of Client Onboarding, Referential, KYC, Client Services and other Global Banking products (Cash Management, Trade Finance, Credit Operations etc) Skills Referential Behavioral Skills: (Please select up to 4 skills) Critical thinking Personal Impact / Ability to influence Ability to deliver / Results driven Ability to collaborate / Teamwork Transversal Skills: (Please select up to 5 skills) Analytical Ability Ability to set up relevant performance indicators Ability to anticipate business / strategic evolution Ability to understand, explain and support change Ability to manage a project Education Level: Master Degree or equivalent Experience Level At least 10 years Other/Specific Qualifications (if required)

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9.0 - 14.0 years

10 - 15 Lacs

Mumbai

Work from Office

Position Purpose The Manager, RISK ORM 2S ISPL will report hierarchically and functionally to the AVP/VP of RISK ORM 2S ISPL. The RISK ORM perimeter includes all operational risks for business processes, which are performed in Chennai/Mumbai. Located within the RISK Function of BNP Paribas, the role of the Assistant Manager, RISK ORM 2S ISPL, is to ensure that the components of the operational risk management framework are implemented and is operating effectively in 2S ISPL Chennai and Mumbai. Responsibilities Direct Responsibilities The RISK ORM 2S ISPL mandate is to independently challenge and supervise the operational risk management framework of BP2S activities as described in the level 2 procedure Organizational Framework and Governance for Operational Risk Management and Permanent Control Framework. Contributing Responsibilities As the 2nd line of defense, the Manager, RISK ORM 2S ISPL, has the following general responsibilities for the operational risk processes and themes within the scope of RISK ORM including fraud, third-party, and Information and Communication Technology (ICT) risk management. Define and consistently apply the 2S RISK ORM methodologies and procedures (normative framework), and adapt locally as required Independently challenge the identification and assessment of the operational risk profile (actual, potential and emerging) and the risk mitigation framework implemented in the operating entities, through opinions, and sign offs where required Ensuring effective implementation of the risk mitigation strategies, framework and actions with the 1st line of defense, through follow up of action plans and independent challenge of controls, either through execution of 2nd level controls, or where applicable, through other kinds of controls Independently assess and potentially alert key stakeholders on the level of risk and on the risk mitigation framework status Contribute to operational risk awareness and training on the risk mitigation framework. Main Accountabilities of the Role Qualitative Check & Challenge of 1st line of defense mainly by the execution of level 2 controls and RCSA to provide an opinion on the effectiveness of the control framework as per Group guidelines. Independently challenge significant incidents in Risk tool and related remediation plan. Proactively propose and conduct thematic reviews promptly with recommendations. Ensure the correct implementation and application of Group and 2S governance (e.g. in terms of Internal Control Committee (ICC) and operational risk management related committees, etc.) Promote Risk awareness and Risk culture of operational risk management across ISPL teams Ensure management reporting and Dashboard either to local management or to the Group are reported on time. Proactive risk anticipation and raise alert on key risk topics thereby bringing in significant management attention and propose remediation. People Responsibilities. Provide conducive work environment for a healthy working atmosphere in a competitive environment. Upskilling team members basis the skill matrix and PDP follow through. Promote training awareness, recognize team members, value their contribution and provide opportunities for growth and mobility. Fair dealing with staff members on day to day business deliverables and ensure administrative aspects including attendance, training and continuous feedback are totally intact. Technical & Behavioral Competencies Key Behavioral aspects Integrity, Ethics and values Collaboration and partnering Innovation and catalyst Building capability leading by example, influence and impact Others Individual - confidence and self-motivation. Interpersonal - high energy levels, communication skills, teamwork and persuasiveness. Managerial - Leadership skills, decisive decision-making, and managing teams and individuals. Analytical - The ability to review data and scenarios and make good decisions in a timely fashion Technical aspects Identification and assessment of risk and controls Verification and controls assurance Independent challenge, quality review and provide recommendations Governance, reporting and risk awareness. Specific Qualifications (if required) Tertiary-level qualification essential with CA/CWA/CPA qualifications desirable or its equivalent Skills Referential Behavioural Skills : (Please select up to 4 skills) Decision Making Ability to deliver / Results driven Creativity & Innovation / Problem solving Critical thinking Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Ability to develop and adapt a process Ability to set up relevant performance indicators Ability to manage / facilitate a meeting, seminar, committee, training Analytical Ability Education Level: Master Degree or equivalent Experience Level At least 9 years Other/Specific Qualifications (if required). Audit background will be an added advantage. CA/CWA inter / is an added advantage.

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