Technician Helper

Broadband Internet Technician - Fiber Optic (Delhi Cantonment) Company: Fiberblaze Private Limited Location: Delhi Cantonment, Delhi, India Job Type: Full-time Job Summary: We are seeking a skilled and dedicated Broadband Internet Technician to join our team in Delhi Cantonment. The ideal candidate will be responsible for the installation, configuration, and maintenance of our fiber-based broadband connections for residential and commercial customers. This role requires a strong technical aptitude, excellent problem-solving skills, and a commitment to providing outstanding customer service. Key Responsibilities: Installation and Activation: Perform new fiber-to-the-home (FTTH) and fiber-to-the-business (FTTB) installations. Run fiber optic cables from the distribution point to the customer's premises. Install and configure customer premises equipment (CPE), including Optical Network Terminals (ONTs), routers, and Wi-Fi access points. Ensure proper signal strength and network connectivity. Educate customers on how to use their new services and equipment. Maintenance and Troubleshooting: Diagnose and resolve technical issues related to fiber optic connections, including signal loss, connectivity problems, and equipment failures. Perform repairs, replacements, and upgrades of network components and customer equipment. Conduct routine maintenance checks to ensure network stability and performance. Respond to service calls and tickets in a timely and professional manner. Network and Infrastructure Management: Splice and terminate fiber optic cables using fusion splicers and other specialized tools. Document all work performed, including installations, repairs, and network configurations. Adhere to all safety protocols and company standards for network installation and maintenance. Collaborate with the network operations center (NOC) to address wider network issues. Customer Service: Interact with customers in a courteous and professional manner, ensuring a positive experience. Provide clear and concise explanations of technical issues and solutions. Maintain a clean and organized work environment, both at the customer's location and in the company vehicle. Specific Requirements: Technical Skills: Proven experience with fiber optic cable installation, splicing, and termination. Hands-on experience with fusion splicers, OTDRs (Optical Time-Domain Reflectometers), and power meters. Knowledge of IP networking, including TCP/IP, DNS, and DHCP. Familiarity with Wi-Fi technologies (2.4GHz, 5GHz, Mesh) and router configuration. Ability to read and interpret network diagrams and schematics. Qualifications and Experience: Diploma or ITI certification in Electronics, Telecommunications, or a related field is preferred. Minimum of 1-3 years of experience as a broadband or telecom technician, with a focus on fiber optic technology. Prior experience in a customer-facing technical role is a plus. Other Requirements: Valid driver's license and a clean driving record. Willingness to work flexible hours, including weekends and on-call shifts, as required. Excellent communication skills in Hindi and English. Ability to work independently and as part of a team. Physical ability to climb ladders, work in confined spaces, and lift heavy equipment. To Apply: Please send your resume and a brief cover letter outlining your relevant experience to [jainiti.prasad@gmail.com] or apply through our WhatsApp [9555333948].