Technical Writer

Key responsibilities

1. API documentation

○ Write and maintain developer-facing docs (API references, authentication flows,

request/response examples, SDK usage).

○ Collaborate with Engineers and Product Managers to ensure accuracy and

clarity.

○ Build quickstart guides and code samples that accelerate integration.

2. Release notes

○ Write and maintain release notes, help guides, “What’s New” updates, and

product announcements.

○ Translate technical changes into customer-friendly language.

○ Partner with PMs and CS to ensure docs align with enablement needs.

3. User & Admin guides

○ Create step-by-step guides, FAQs, and best practices for admins and end-users.

○ Keep knowledge base and product help center current and searchable.

4. Documentation infrastructure

○ Define templates, style guides, and standards for consistent docs.

○ Manage tooling (e.g., Swagger, Confluence, Git-based docs, CMS). ???

○ Proactively identify gaps and propose improvements to the documentation

experience.

Qualifications

● 5+ years experience as a Technical Writer (developer and product documentation).

● Strong ability to write for both technical (engineers, developers) and non-technical

(admins, end users) audiences.

● Familiarity with API documentation tools (Swagger, Readme, ???, etc.).

● Exposure to HTML/Markdown, Git workflows, or docs-as-code.

● Experience producing release notes and product launch content.

● Excellent written communication and information design skills.

● Comfortable collaborating cross-functionally with engineering, product, and CS.

● Experience in SaaS developer platforms a bonus