Technical Writer/ Instructional Designer

Key Responsibilities

• Develop clear, concise, and visually engaging learning materials, including:

1. One-pagers, guides, and process documents
2. Job aids, quick reference sheets, and checklists
3. Activities, assessments, and other supporting materials for L&D programs.

• Collaborate with L&D team members to ensure content aligns with adult learning principles, design standards, and course objectives.
• Write and edit sales-focused training documents, such as playbooks, process maps, sales workflows, and client communication guides.
• Apply instructional and visual design best practices to improve readability, structure, and learner engagement.
• Translate technical or process-heavy content (e.g., systems, ATS, HRIS, or workflow tools) into learner-friendly language.
• Maintain content consistency across all L&D and sales documentation, ensuring tone, branding, and formatting align with company standards.
• Collaborate cross-functionally with teams to gather information and validate accuracy.
• Support content management and organization within our systems.

Qualifications Required:

• 3-5 years of experience in technical writing, instructional content development, or a related role.
• Strong writing, editing, and formatting skills with exceptional attention to detail
• Experience creating learning documents or training collateral (manuals, guides, assessments, etc.)
• Understanding of adult learning theory and instructional design principles (e.g., Blooms Taxonomy, Gagns Nine Events)
• Proficiency in Microsoft Office, Adobe Acrobat, and/or content authoring tools (e.g., Articulate, Snagit, Canva)
• Ability to distill complex concepts into simple, learner-friendly visuals and text .

Preferred:

• Experience in a sales or staffing industry environment
• Familiarity with sales enablement or playbook development
• Working knowledge of graphic design, layout, or visual communication principles
• Experience collaborating with cross-functional teams on enterprise-level training initiatives

Key Competencies

• Exceptional communication and storytelling skills
• Strong organizational and time management abilities
• A keen eye for design and learner experience
• Curiosity to understand systems, processes, and audiences
• Comfort operating in a fast-paced, evolving environment