Technical Voice Support(International Process)

Job Description Summary

Provides level 1 technical support to end users on computer-related technical problems to

assigned accounts/ customers through voice support.

• Job Description
• Taking ownership of customer issues reported and responds to customer inquiries to

ensure customer needs are met.

• Assists customers in resolving technical problems by providing guidance regarding

software/hardware/application issues etc.

• Researching, diagnosing, troubleshooting and identifying solutions to resolve system

issues and/or refers more complex technical problems through a defined escalation

process.

• Follows up with customers to ensure that their inquiries are resolved within the

contracted or agreed upon time frame.

• Logs and tracks inquiries using a ticketing tool and maintains history records

including related problem documentation.

• Identifies, evaluates, and prioritizes customer problems and complaints to ensure

that inquiries are resolved appropriately.

Should have attended school/college (regular/correspondance) with 10+2+3 as

minimum qualification in any stream of subject

• Good understanding of computer systems, mobile devices and other tech products.
• Ability to diagnose and troubleshoot basic technical issues.
• Fresher or has a work experience as a Technical Support Engineer, Desktop Support

Engineer, IT Help Desk Technician or similar role.

• Ability to provide step-by-step technical help, both written and verbal.
• Experience with solving computer related problems.
• Experience working with company escalation policy.

Requirements and Skills

• Interpersonal skills to interact with customers and team members.
• Excellent problem-solving and communication skills with fluent spoken English and

good thought flow.

• Organization skills to balance and prioritize work.
• Ability to work in a team environment.

Work Environment

• Work from Office is mandatory

• This job role requires to work in rotational / night shifts.

To apply share your cv at

or Call/ Whatsapp @ Chhavi- 8852831923