Technical Trainer

Job Description

Role: Trainer - Painting Location - Ahmedabad Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting etc., all delivered in the comfort of their home and at a time of their choosing. We promise our customers a high quality,standardized and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology & training to deliver promised experience to customers. Painting Category of Urban company is the only category that delivers high GMV projects & hence, it has become the most challenging & interesting category to work with. Painting as a service is valued more than 100k Cr in India, Despite this market potential there are very limited players. This is where Urban company comes into play & promises high quality work with warranty to customers. That leaves a lot of responsibilities on category employees &complex problems to solve. What’s your typical day going to look like? ● Train and manage the Relationship managers (RM) and Painters of Urban Company. They are the face of UC and they will be interacting with the customers day in and day out. ● If not training, you will do performance management ie. quality & daily metrics of RMs & Painters ● Be apart of the selected cohort who are building the painting business in UC ● You will also develop and build a strong supply base (High quality painters) that is essential for a marketplace What are we looking for? ● Min 2 years of work experience in Paint Technical. ● Have good technical knowledge of paint and paint application. ● Excellent time management and customer service skills. ● Develop new approaches and techniques for making improvements in training programs. ● Someone who is really interested to train & create high quality team ● Someone who loves to take ownership and solve problems through first principles approach