JOB DESCRIPTION SENIOR MANAGER ENGINEERING SERVICES Role & Primary Responsibility- Leadership Role In Integrated Design & Manufacturing Professional Manage all Engineering Service Projects like FE Analysis encompassing strength, fatigue, vibration strength, CFD (both thermal and fluid flow), seismic and shock analysis design of specialty fixtures, reverse engineering of equipment and ensure timely execution. Knowledge of 3D printing and plastic mold flow Design of medical and specialty equipment Project management of new design projects (Component Design, Equipment Design, Plant Design and including Manufacture from Concept to Delivery, post-delivery activity like handling of warranty liabilities, payment collection) and ensuring timely execution of projects. Maintain customer engagement to take on new projects and repeat orders. Develop eco system for manufacture by identifying channel partners. Management of sub-contractors and vendors. Authorizing placement of orders on sub-contractors for both analysis and manufacturing Identification of agencies to procure bought-out items and techno-commercial. Guide Business development executive in attending to customers and preparation of Techno Commercial orders. Ensuring Cyber security, customer information security and maintain NDA in letter and spirit of entire ES Team Lead a team of Sr and junior engineers including interns and new joiners Quality closure of projects Negotiate and finalization of price of contract for FE Analysis & integrated design and manufacturing. Handing over of projects for and on behalf of Conceptia Managerial Train and mentoring to subordinates in the use of FEA tools as well as handling of turn key projects Guide and ensuring good conduct of ES team members including adherence to discipline, company rules and regulation Guide and ensuring good conduct of ES team members including adherence to discipline, company rules and regulation. Act as first contact point for ES team in redressal of their grievance and ensuring their welfare Create and maintain elaborate and structured database of various types of engineering projects accomplished. Device and improve upon available Management Information System and submit to Top Management monthly/Quarterly and Annual MIS report. Other duties/responsibilities assigned by the Reporting Officer. Asset Management -Computers- Hardware & Software. Support Finance in liquidation of collectables Personal Profile Post Graduate in Mechanical Engineer specialized in FEA techniques and knowledge of manufacturing methods will be an added advantage 10-12 years of industry experience in FEA and manufacturing domain. Man & situation managerial skills. Good communication skills (both written & oral) Mentorship skills Position Opening : Immediate for joining

Role & responsibilities: Key Responsibilities: 1. SOLIDWORKS CAD Support: Assist in installation, configuration, and user training for SOLIDWORKS. Provide first-level technical support to end users on modelling, drafting, and best practices. Collaborate with design teams to understand CAD usage patterns and improvement areas. Participate in DFMA, modelling standardization, and CAD automation initiatives. 2. SOLIDWORKS PDM Responsibilities: Support users in PDM tasks such as check-in/check-out, workflow transitions, and revision management. Assist in configuring data cards, templates, and workflows as per project requirements. Do the server validation and check the system requirements and suggest the IT hardware to customer for effective usage of SOLIDWORKS products. Perform tests and validations for PDM upgrades, replication, and client setups. Document SOPs and PDM user guides and Technical Manuals to standardize usage. 3. 3DEXPERIENCE Platform Adoption: Support customer onboarding and user training for the 3DEXPERIENCE Platform. Help teams map engineering and business workflows into the platform. Troubleshoot platform-related issues and escalate critical cases to seniors. Conduct regular follow-ups with users to improve adoption and efficiency. 4. Documentation & Reporting: Maintain detailed logs of support tickets, resolutions, and user feedback. Assist in creating training material and step-by-step guides for common processes. 5. Continuous Learning & Development: Stay current with updates in SOLIDWORKS, PDM, and 3DEXPERIENCE tools. Participate in certification programs and internal learning sessions. Contribute to internal knowledge bases and improvement initiatives Preferred candidate profile: Educational Qualification: B.E./B. Tech in Mechanical Engineering or a related discipline (2023/2024 pass out preferred). Technical Skills: Exposure to SOLIDWORKS 3D CAD (academic or internship level acceptable). Basic understanding of PDM systems or version control concepts. Awareness of PLM concepts and the 3DEXPERIENCE platform is advantageous. Soft Skills: Strong analytical and problem-solving abilities. Good communication skills (verbal and written). Willingness to learn, adapt, and grow in a dynamic environment. Team player with a customer-centric mindset. Bonus (Nice to Have): Certifications in SOLIDWORKS or 3DEXPERIENCE. Academic projects or internships involving CAD/PDM/PLM tools.

Role & responsibilities: Conduct technical product demonstrations and presentations for SolidWorks, 3DEXPERIENCE CAD, CAM, and DraftSight solutions to prospective clients, focusing on their specific engineering and manufacturing requirements. Collaborate with sales teams to understand customer needs, develop customized solutions, and support the presales process through technical expertise. Engage with customers to understand & identify pain points in their product development lifecycle and position SolidWorks Suite of Solutions effectively. Create customer-specific product content to better convey our solution capabilities and customer benefits. Provide technical training and workshops to customers and internal teams to enhance product understanding and adoption. Maintain up-to-date knowledge of industry trends, emerging technologies, and competitive products to provide insightful advice to customers. Participate in industry events, seminars, and conferences to showcase product capabilities and generate leads. Build and maintain strong professional relationships with customers and identifying opportunities for solution expansion. Monitor , report & update presales activities to DS & internal team and being updated about competitive tools & solutions Preferred candidate profile: Bachelors degree in Mechanical Engineering, Mechatronics, or a related technical discipline. 4 to 7 years of experience in a presales, solution specialist, or technical consulting role, preferably within CAD/CAM/CAE domains. Hands-on experience with SolidWorks, 3DEXPERIENCE CAD, CAM software, and DraftSight, with a strong understanding of product design and manufacturing processes. Knowledge of simulation tools and product lifecycle management (PLM) solutions is added advantage. Strong technical knowledge combined with excellent communication and presentation skills. Ability to translate complex technical concepts into clear business benefits for customers. Manage multiple customer engagements and deliverables. Strong problem-solving, negotiation, and interpersonal skills. Willingness to travel to customer sites and industry events.

Role & responsibilities: Identifying and generating contacts by making a high volume of outbound calls through various sources such as company databases, purchased list or online research. •Refresh existing database content and aggregate contacts for email marketing and other means of communication including but not limited to tele calling. Conduct initial qualification to ensure that prospects meet specific criteria set by the company. Gather relevant information about prospects, their businesses, and industries. Keeping accurate records of each call, including relevant details and outcomes, is essential for tracking progress, evaluating performance, and following up with prospects. Preferred candidate profile: 1. Communication Skills: Clear and effective communication to engage potential customers. 2. Active Listening: Understanding customer needs and concerns to tailor the approach. 3. Time Management: Efficiently managing call volumes and follow-ups. 4. Adaptability: Adjusting communication styles to different leads and situations. 5. Product/Service Knowledge: Understanding the offerings to convey their benefits confidently. 6. CRM Proficiency: Utilizing CRM systems for lead tracking and data management. 7. Goal-Oriented: Focused on achieving set targets and goals.

Role & responsibilities: Job Responsibilities: Establish a professional, working, and consultative, relationship with the client, including the executive level for mid-to-large accounts by developing a core understanding of the unique business, engineering, and technology needs of the client within their industry. Leverage existing client relationships to grow Conceptia business and build the pipeline in, and drive pursuit of, the full Conceptia portfolio of solutions. In-depth knowledge of client's organizational structure and product development, manufacturing, and purchasing processes. Ability to successfully drive sales in all existing and new named accounts utilizing a solutions sales approach for prospecting, qualifying, uncovering needs, proposing solutions, and closing new business. Develop and maintains knowledge of industry trends, associated solutions, and key partners. Preferred candidate profile : Desired Candidate Profile: B2B solution sales experience Experience working in a technical environment specifically in the engineering / manufacturing industry Knowledge and understanding of product development and manufacturing processes A proven track record of solution sales Experience within the CAD/CAM/CAE/PDM/ERP Industry

Job Summary: Conceptia Konnect, Dassault Systmes partner and Value-Added reseller for SolidWorks & SolidCAM is looking for a passionate and results-oriented Business Development Executive to drive sales of SolidWorks, SIMULIA, and SolidCAM software to Academic & Research Institutions and Training Centres. This role is pivotal in driving outreach to educational institutions, building strategic partnerships, and promoting our technical training programs. The ideal candidate will be responsible for generating new opportunities, signing MOUs with institutions, and achieving sales and visibility targets across designated territories. Role & responsibilities: Promote and sell Dassault Systmes SolidWorks, SIMULIA, and SolidCAM software licenses to engineering colleges, universities, research labs, and technical training institutes. Identify and pursue new leads by building a strong pipeline through direct outreach, campaigns, and partner networks. Conduct effective product demonstrations and presentations for academic stakeholders, faculty heads, and institutional decision-makers. Establish long-term relationships with institutions to enable curriculum integration, lab setup, and training solutions. Negotiate and finalize deals, including MOU signings, license agreements, and training proposals. Collaborate with internal technical and application engineering teams to ensure successful pre-sales and post-sales support. Drive awareness and visibility through participation in education fairs, webinars, workshops, and outreach programs. Maintain detailed records of sales activities, forecasts, and market intelligence via CRM tools. Stay updated on industry trends in engineering education, research needs, and academic technology adoption. Desired Candidate Profile: Bachelors degree in engineering (Mechanical/Production/Mechatronics) or Business Management. 24 years of experience in educational sales or technical software sales (preferably in CAD/CAE domains). Strong understanding of the academic ecosystem and institutional business dynamics. Excellent communication, presentation, and negotiation skills. Self-motivated, target-driven, and proactive in client outreach. Willingness to travel across territories for business development. What We Offer: Attractive performance-based incentives and career growth path Access to training on world-class engineering software Opportunities to work with leading academic and research institutions Supportive and collaborative work culture

Position : Lead - IT System Administrator Qualification: Bachelors degree in computer science, Information Technology, or a related field. Experience: Proven experience (minimum 8 years) as an IT System Administrator or similar role. Job Location: Banashankari III Stage, Bengaluru Job Type: Full Time Work Type: Work from Office only. Workdays: Monday to Friday (First and Last Saturdays as working) Benefits: Statutory benefits, Medical Insurance, Paid leaves etc. Salary: 8-10Lpa CTC per annum including (PF, ESI, other statutory benefits) Job Summary: We are seeking a skilled IT System Administrator to manage and maintain our IT infrastructure, ensuring seamless operations across servers, desktops, laptops, and handheld devices. The ideal candidate will be responsible for network security, firewalls, Microsoft 365 administration, email security, software license renewals, hardware maintenance contracts (AMCs), data backup and restoration on cloud, and storage capacity management. Additionally, the role involves IT budget planning and tracking to optimize resources effectively. The performance indicators for the role include IT infrastructure performance and reliability, adherence to security and regulatory compliance requirements, adherence to service level agreements, budget compliance and contributions to improvement initiatives. Key Responsibilities: System & Device Management: Maintain and troubleshoot servers, desktops, laptops, handheld devices and virtualization environments in private and public cloud. Perform system health monitoring and patch management. Maintain accurate system documentation and change records. Network & Security: Oversee network infrastructure, firewalls, and security protocols to ensure data protection. Microsoft 365 Administration: Manage user accounts, permissions, and security settings within Microsoft 365. Email & Security: Ensure smooth email operations, implement security measures, and prevent phishing or spam attacks. Software & Hardware Maintenance: Handle software license renewals and manage AMCs for hardware. Data Backup & Recovery: Implement and monitor data backup strategies using cloud backup and storage solutions like iDrive , ensuring quick recovery when needed. Storage Management: Track and optimize data storage capacity to prevent system overloads. IT Budget Planning: Develop and monitor IT budgets, ensuring cost-effective solutions and resource allocation. Troubleshooting & Support: Provide technical support to employees, resolving IT-related issues efficiently. Automate repetitive tasks. Security: Ensure system compliance with internal policies and industry best practices. Implement controls to ensure appropriate security performance, scalability and monitoring guidelines. Required Skills & Qualifications: Strong knowledge of Windows servers, networking, and firewall configurations . Experience with Microsoft 365 administration and email security protocols. Familiarity with software licensing, AMCs, and IT budgeting . Expertise in data backup, recovery solutions (iDrive), and storage management . Knowledge of virtualization technologies like VMware, patching, monitoring and system hardening practices. Knowledge of ITIL/ ISO 20000 and ISO 27001 Excellent problem-solving skills and ability to work independently. Comfortable working in a ticket-based, collaborative environment and ensuring SLA adherence. Strong communication, both written and oral, skills to collaborate with teams and vendors. Preferred Certifications: Microsoft Certified System Administrator Microsoft 365 Certified: Messaging Administrator Associate Microsoft Certified: Windows Server Hybrid Administrator Associate Fortinet NSE Certifications

Job Title: Design Engineer P&ID Key Responsibilities: Develop and modify P&ID drawings based on process flow diagrams, engineering inputs, and project requirements. Collaborate with process, mechanical, piping, and instrumentation teams to ensure accurate and consistent design deliverables. Interpret and apply international codes and standards (ASME, ANSI, API, etc.) relevant to P&ID design. Perform quality checks and ensure compliance with project specifications and client standards. Update and maintain project documentation and revision control. Participate in design reviews and provide technical inputs as needed. Coordinate with project teams to ensure timely delivery of engineering drawings. Required Skills & Qualifications: B.E./B. Tech in Mechanical / Chemical / Instrumentation Engineering or equivalent. 4 to 6 years of relevant experience in P&ID design in EPC, oil & gas, marine, or process industries. Strong knowledge of P&ID symbols, instrumentation tagging, control systems, and process interfaces. Proficiency in AutoCAD and/or specialized P&ID design tools (e.g., SmartPlant P&ID, AutoCAD P&ID, E3D, or similar). Good understanding of piping components, process instrumentation, and control philosophy. Excellent attention to detail and ability to interpret engineering drawings and process documentation. Good communication and team coordination skills.

About the company: Conceptia Konnect, a leading partner of Dassault Systemes, invites applications from enthusiastic & skilled individuals , for the position of Territory Manager - SALES . Established in the year 2001, we have been a Dassault Systemes partner for more than 15 years catering to various industry verticals. Serving over 600 customers in 12 industries, from high-tech to life sciences, fashion to transportation, we help businesses and people in Karnataka /Tamil Nadu/Kerala to create sustainable innovations for today and tomorrow. As part of our business growth, we are expanding our sales operations in Bangalore and are looking at an individual who has the drive and enthusiasm to drive a sales team to achieve the set goals and targets in alignment with strategy. About the role: As a Territory Sales Manager, you would be expected to use your engineering knowledge to hone prospects and customers into using the complete range of SOLIDWORKS Desktop solutions and 3DEXPERIENCE Works cloud-based solutions. Your activities would primarily consist of Handling a team of Field Sales Engineers to deliver on the different verticals of the DASSAULT Systems Portfolio which includes SolidWorks & 3D EXPERIENCE Works Provide Leadership around VALUE ENGAGEMENT, enabling connection of framework and consultative value selling engagement. Develop the trusted advisor relationship with Key Customer Executives to foster a sustainable partnership between both companies. Act as a mentor to support customer & value chain enterprise business transformation using your industrial experience gained over the years. Identify, Reveal & Articulate the customer business value through Industry Solutions portfolio. Working in tandem with different business vertical teams to fulfil their business commitments from your territory. This is a field sales role and will involve visiting companies to conduct meetings and presentations, as well as office-based time to generate opportunities and advance pipeline for the team. Responsibilities: Apply your sales acumen and ensure that the team succeeds in increasing the Conceptia Konnect footprint in the areas we are present. Successfully implement sales strategies to ensure visibility across all the targeted industries. Accurately forecast the future levels of business. Implement strategic management in tandem with your team leaders. Opportunities to be managed through a CRM system with relevant updates. Prepare and maintain detailed weekly & monthly forecasts and present them to the management. Interface with OEM in a professional and efficient manner regarding pipeline, sales and marketing activities, concerns, and accomplishments. Achieving quota and forecasting accurately

About the Role We are seeking a dynamic and technically proficient Solution Associate Presales to join our technical team. This individual will focus on delivering high-impact product demonstrations and technical presentations for SolidWorks CAD & SolidWorks Electrical to prospective and existing clients. This role is ideal for candidates with an electrical engineering background who can bridge mechanical and electrical design, helping customers realize the value of a unified design environment Role & responsibilities: Conduct technical product demonstrations and presentations for SolidWorks CAD & SolidWorks Electrical, tailored to customers specific electrical design and manufacturing needs. Collaborate closely with the sales team to identify customer pain points and propose tailored solutions using the SolidWorks suite of tools Engage with prospects and customers to understand their electrical product development challenges and map them to our solution capabilities. Develop and deliver customer-specific CAD & Electrical content, including use-case presentations and proof-of-concept models, to effectively communicate technical value. Provide Electrical training and workshops ensuring adoption and proficiency in the product suite. Stay updated with industry trends, standards, and compliance relevant to electrical design and integrate these insights into customer engagements. Participate in industry events, webinars, and trade shows to demonstrate product capabilities and generate technical leads. Maintain relationships with key customers and identify opportunities for cross-selling or upselling related electrical and CAD solutions. Collaborate with Dassault Systmes and internal teams to report on presales activities, competitor insights, and customer feedback. Preferred candidate profile: Required Qualifications and Skills Bachelors degree in electrical engineering, Electronics, or related discipline is mandatory. 2 to 4 years of experience in a Design, Presales, technical consulting, or application engineering role within the CAD/CAE industry. Knowledge about any 3D CAD & Electrical Softwares is Mandatory Proficiency in SolidWorks CAD and SolidWorks Electrical is added Advantage. Working knowledge of electrical schematics, panel layouts, harnessing, control systems , and manufacturing workflows. Strong ability to communicate technical concepts effectively to both engineering and business stakeholders. Good presentation, communication, and interpersonal skills . Ability to manage multiple customer engagements , timelines, and deliverables. Willingness to travel for customer meetings, On-site demos, and industry events.

Job Title : Senior Accounts - Specialist Job Location: Bengaluru No of Vacancies: 1 No Employment Type: Permanent Role Education Qualification: B. Com with CA intermediate (Preferable or final) or Qualified CA (1-year exp) or M. Com Minimum Experience: 4-5 years of experience in handling corporate accounts of MSME Work Days: Monday to Friday Work Mode: Work from Office Salary package: INR 450000-550000 pa Job Profile: Must have good knowledge of Tally Good knowledge of GST and Income tax Proficiency in GST/TDS return filings Overseeing the daily operations of the accounts department- month end / year end process Audit Coordination Payroll checking and accounting Good knowledge of MS Office Problem-solving and analytical skills

Company: Conceptia Software Technologies Pvt Ltd Department: Ship Design Location: Bengaluru Job Title: Junior Ship Design Engineer Job Level: Engineer Work Experience: 0- 1 years of relevant experience Summary: We are looking for enthusiastic and talented Junior Ship Design Engineers to join our team in Kolkata! In this role, you will gain valuable experience working on real-world ship design projects using Aveva Marine software. You will collaborate with a team of experienced engineers on various aspects of ship design, including hull, piping, electrical, and structural outfitting. Responsibilities: Work on assigned ship design projects using Aveva Marine software Create and modify 2D and 3D models of ship components and systems Perform calculations and analyses to ensure designs meet technical requirements Assist senior engineers with technical tasks Participate in design reviews and meetings Maintain accurate and up-to-date design documentation Stay up-to-date with the latest ship design practices and technologies Qualifications: B.E., or B.Tech in Mechanical Engineering, Electrical Engineering, or Naval Architecture (or a related field) Strong understanding of engineering principles and practices Proficiency in CAD software (preferably Aveva Marine) Excellent analytical and problem-solving skills Strong attention to detail and accuracy Excellent communication and teamwork skills Ability to work independently and as part of a team About Us: We are a large marine design and engineering solution provider serving the maritime industry across the globe; committed to offering innovative design, consultancy and engineering solutions. The zeal and dedication of our team of Naval Architects and Engineers is what defines us. Since its inception in 2004, Conceptia has been known for its erudition, pre-eminence in quality and timely delivery. ISO 9001:2015 certification issued to the organizations processes back a proven track record of quality and innovative solutions offered by us. At Conceptia we emphasize continually improving the processes of the company, constant learning through challenging projects in new domains, coupled with world class infrastructure. With our broad technical experience, constant improvement we have grown to serve in the following domains: Naval Architecture Marine Engineering Ship Design and Offshore Structures Basic, Detail and Production Engineering Engineering Analysis Project Lifecycle Management Digital Publishing Staffing Solutions Product Sales Engineering Enhancement Tools Training

Role & responsibilities: Deliver training to Conceptia Software Technologies customers in our training centre, online and at customer sites on SOLIDWORKS and its product offerings. Communicate with the customers on the training requirements and plan accordingly. Develop and manage the training schedules and content. Evaluate the effectiveness of training modules and make changes as needed to improve future results. Competent at handling large audiences right from freshers to experienced professionals. Identify technical problems and provide basic technical support and quick solutions as needed. Create online training content of SOLIDWORKS features/modules. Ensure customer satisfaction of training Preferred candidate profile: Minimum of 2-3 years of experience utilizing SOLIDWORKS Training Training experience on SolidWorks/Creo/Inventor or any other CAD Tools Good knowledge and understanding of engineering processes and terminology of mechanical CAD and design industry. Having previous Industry experience in product design, tooling design, industrial design or electric system design will be a plus. Knowledge about Geometrical Dimensioning & tolerance is an advantage. Strong communication, presentation skills & Customer handling skills SOLIDWORKS CSWP / CSWE certification is an asset.

Position : Associate System Admin Qualification: Any Degree Job Location: Banashankari III Stage, Bengaluru Job Type: Full Time Workdays: Monday to Friday Benefits: Statutory benefits, Medical Insurance, Paid leaves etc. Salary: 2-3 L CTC per annum including (PF, ESI, other statutory benefits) Work Venue: M/s. Conceptia Software Technologies Pvt Ltd #22, 2nd Floor, 100ft Ring Road, 6th Block, Banashankari III Stage, III Phase, Bengaluru 560085 Job Role: Configure internal systems. Diagnose and troubleshoot technical issues. Supervise the Operations team. Upgrade the network infrastructure. Install servers, devices and firewalls. Train new system users and set up their accounts. Monitor the performance of servers, software and hardware. Ensure the smooth deployment of new applications. Update technical documentation

Job Title : Senior Accounts - Specialist Job Location: Bengaluru No of Vacancies: 1 No Employment Type: Permanent Role Education Qualification: B. Com with CA intermediate (Preferable or final) with 4-5 years of exp or Qualified CA (0-1-year exp) Minimum Experience: 0-1 years experience in handling corporate accounts of MSME Work Days: Monday to Friday Work Hours: Flexi Hours, 9 hours/day ( 8 am to 8 pm) Work Mode: Work from Office Salary package: INR 8L Key Responsibilities: Manage day-to-day accounting operations using Tally ERP Handle GST and Income Tax related compliance and filings Prepare and file GST, TDS returns on a monthly and quarterly basis Support month-end and year-end closing activities Coordinate with auditors for statutory, internal, and tax audits Oversee payroll checking and accounting entries Maintain financial accuracy and support process improvements Generate reports and MIS as required by management Exhibit strong analytical and problem-solving skills Proficient in MS Office (especially Excel) Desired Skills: Strong understanding of Indian tax laws and accounting standards Hands-on experience in Tally ERP Attention to detail and accuracy Ability to work independently and in cross-functional teams Proactive attitude and willingness to learn in a dynamic work environment Key Performance Indicators (KPIs): 1. Compliance & Filing Accuracy Timely and error-free filing of GST returns (GSTR-1, GSTR-3B) Timely TDS deduction and return filing (Form 26Q, 27Q, etc.) 100% adherence to Income Tax and ROC compliance timelines 2. Accounts Finalization & Closing Timely monthly, quarterly, and annual closing of books of accounts Preparation of Trial Balance, P&L, and Balance Sheet within defined timelines Accuracy of ledgers and general accounting entries 3. Audit & Coordination Zero non-compliance observations in internal and statutory audits Timely submission of required audit data and schedules Effective coordination with external auditors and consultants 4. Payroll Processing & Reconciliation Timely verification and posting of monthly payroll entries Zero discrepancies in salary, TDS, and statutory deduction accounting Timely support for PF, ESI, PT compliance tracking 5. Tally & ERP Efficiency Accurate data entry and reconciliation in Tally ERP Monthly bank and vendor reconciliation completed by 5th working day Minimum manual adjustments or rectification entries 6. MIS & Reporting Timely generation of monthly MIS reports to management Accuracy in reporting of cash flow, receivables, and expense tracking Support to management in financial analysis and budget tracking 7. Process Improvement & Cost Control Suggest and implement at least 1 process improvement per quarter Proactive identification of cost-saving opportunities Reduction in manual work through automation or Excel-based tools 8. Internal Stakeholder Satisfaction Positive feedback from management and internal departments Timely resolution of finance-related queries Collaborative support in cross-functional initiatives