Technical Support - US Client_On Mynd Payroll (Bangalore)

Job Description

Job description Hiring for US Based MNC in Bangalore on the payroll of Mynd Solutions Job Title - Technical Support Engineer Location - Bangalore Shift - Night Shift (10.30 PM - 6.00 AM) Salary - upto 5.0 LPA + Shift Allowance + Net (on actual) Must have done certification of CCNA / CCNA THIS OPENING IS FOR MALE CANDIDATE ONLY Share your CV at "Pratibha@myndsol.com" Please share your CV With the Subject line as Technical Support Engineer Contract Tenure: 2 years (Contract will be extended after every 6month up to 2 years) on the payroll of Mynd solution. Primary Responsibilities: Create support request for the issues raised by Keysight customers. Enter new customer information into system. Update existing customer information To provide telephone and email support, assisting customers with operation and configuration of Keysight hardware and software. Assist customers with reported product failure and take actions to resolve issues. identify and escalate priority issues Assist customers with hardware and software upgrades Troubleshoot hardware issues Help customers with Keysight equipment configuration Assist customers with product installation Assist customers with software licensing Achieving customer satisfaction and support metric goals Job Requirement: Bachelors degree in computer science, Information Technology, or related field. Willing to work in Night shift. Proven experience as a Network Support Engineer or similar role. In-depth knowledge of networking protocols and technologies, including TCP/IP, DNS, DHCP, VLANs, and routing protocols (e.g., OSPF, RIP, BGP). Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities. Ability to work independently and as part of a team in a fast-paced environment. Relevant certifications (e.g., CCNA, CCNP, Network+) are a plus. Desirable: Linux experience Windows MCSE qualified with CCNA W2K/XP troubleshooting skills PC troubleshooting skills Position Type- Contractual_offroll_MYND Solution (www.myndsol.com)- 2 years contract(Every 6 months contract get renewed upto a tenure of two years) Depending upon the performance, candidate can also get converted into Direct payroll of Client