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Vijay Sabarwal (Proprietorship of Advance Immigration Solutions)
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Technical Support Supervisor - IT Jobs In Abroad Countries

Technical Support Supervisor - IT Jobs In Abroad Countries

Vijay Sabarwal (Proprietorship of Advance Immigration Solutions)

1 - 11 years

35 - 60 Lacs

Ireland

Posted:3 days ago| Platform: Foundit logo

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Skills Required

IT It Auditing It Audit It Sector It Management

Work Mode

On-site

Job Type

Full Time

Job Description

URGENT HIRING !!!

location's : Canada , Australia , New Zealand , UK, Germany , Singapore ( Not In India )

Benefits : Medical Insurances , Travel allowances , Flight Tickets , Meals , etc

For more information call or whatsapp +91 9220850077

Key Responsibilities:

Team Supervision & Leadership

Manage and mentor a team of technical support specialists or helpdesk agents.
Assign tasks, monitor performance, and conduct regular performance reviews.
Provide training and development opportunities for team members.

Technical Issue Resolution

Oversee the diagnosis, troubleshooting, and resolution of hardware, software, and network issues.
Handle escalated or complex IT support tickets and customer complaints.
Ensure support cases are resolved within defined SLAs (Service Level Agreements).

Process & Quality Management

Develop and enforce IT support procedures and best practices.
Monitor ticketing systems to ensure proper documentation and timely resolution.
Analyze support metrics and trends to improve service delivery.

System & Tool Oversight

Ensure the effective use of ITSM (IT Service Management) tools like ServiceNow, Jira, Zendesk, etc.
Collaborate with system admins and IT teams to maintain support tools and systems.
Support patch management, device imaging, and inventory control processes.

Customer Service Focus

Maintain a high standard of user satisfaction and communication.
Conduct follow-ups with users to ensure issue resolution and satisfaction.
Encourage a customer-centric mindset within the support team.

Compliance & Security

Enforce IT security policies and escalate potential breaches.
Ensure compliance with internal controls, data privacy laws, and corporate standards.

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