Technical Support Specialist

As a Technical Support Engineer in Smart Home Automation, your role will involve the installation, configuration, and troubleshooting of automation devices such as IoT, networking, lighting, and security systems. You will be required to diagnose and resolve hardware, software, and connectivity issues while providing on-site technical support to clients. Additionally, you will need to coordinate with the R&D and sales teams for escalations, as well as maintain technical documentation and service reports. Key Responsibilities: - Installation, configuration & troubleshooting of automation devices (IoT, networking, lighting, security). - Diagnose & resolve hardware, software, and connectivity issues. - Provide on-site technical support to clients. - Coordinate with R&D and sales teams for escalations. - Maintain technical documentation and service reports. Qualifications Required: - B.E. in Electronics (mandatory). - Strong wiring knowledge & understanding of phase/neutral connections. - R&D exposure. - Service & problem-solving experience in electronic/automation products. - Field work experience (home & site visits). Please note that the compensation and benefits for this position include a monthly salary ranging from 19,000 to 23,000 based on experience, conveyance provided by the company, and an accident insurance policy coverage.,